Implementation Manager

• Implementation Project lead for planning, design, communication, and execution of scoped requirements
• Creation and utilization of customer project plans, risk identification and remediation planning
• Responsible for internal and external program documentation
• Effectively hosts project calls & discovery workshops with onboarding clients.
• Develop and execute strategies to achieve workable customer solutions in line with company goals and scope requirements.
• Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization.
• Management of internal and external project expectations and communication
• Organization of customization scoping, documentation, tracking, and invoicing (as applicable)
• Ensures testing of application functionality alongside the Technical Implementation Specialist
• Successful team coordination of initial customer implementation and ongoing platform upgrades
• Manage a team of technical specialists responsible for platform build and project plan execution.
• Responsible for overall project quality control throughout development, maintaining brightfin delivery standards.
• Establish and maintain strong business relationships with internal and external teams.
• Coordinates training and lifecycle transition stages internally and externally
• Identifies business value provided by the contracted solution; understands the business objectives of customers at various stages of the relationship to align services with those objectives.
• Capture system or process enhancement opportunities; document and communicate enhancements to appropriate internal stakeholders for work/cost estimations.
• Maintains up to date brightfin application technical knowledge and industry best practices.
• Ensures tools are in place for optimal operational efficiency based on brightfin initiatives.

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor’s degree?, * Bachelor’s Degree in appropriate field of study or equivalent work experience

• Knowledge and experience with Software Development Life Cycle (SDLC) models, Agile methodologies, and methodologies are highly valued. Mixed experience as QA/TBA
• Have experience in Project Management or Product Implementation
• ServiceNow experience is a plus.

Required Knowledge/Skills/Abilities:

• Strong analytical and problem-solving skills.
• Detail orientation, responsibility, attentiveness, and client focus are key attributes.
• Team player, motivated to develop and solve complex tasks.
• Positive attitude and professional manner in all interactions; demonstrated commitment to continuous learning and professional development.
• Ability to quickly adjust to change in a fast-paced work environment.
• Effective and efficient written and verbal communication skills to assemble, coordinate, and manage at all organizational levels.
• Effective as an independent contributor as well as in a team environment.
• Self-motivated, self-disciplined, and result-oriented.
• Ability to work in US EST business hours.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * brightfin offers a comprehensive health, dental and vision benefits package.
• Paid time off. We strongly believe in work-life balance and taking time for yourself.
• 401K with employer match
• Compensation Range: $90,000 - $105,000 / Year

Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise.