IT Support Specialist - Level I

As part of a tight-knit IT team, the IT Support Specialist provides front-line technical support to end users across a multi-site healthcare organization. This role assists with day-to-day troubleshooting and request fulfillment (desk-side and remote), supports equipment deployment and maintenance, and participates in IT projects that improve reliability, security, and the overall user experience., * Use a ticketing system to track requests, document work performed, and communicate status/next steps to users.

• Maintain clear support documentation (how-to guides, standard build steps, and troubleshooting notes) to promote consistency.
• Work with vendors and internal teams to resolve hardware/software issues and coordinate repairs/replacements as needed.
• Assist with basic network and connectivity troubleshooting (wired/wireless, VPN, printing, and application access) and escalate when appropriate.

Do you have a valid Driver’s License license?, Do you have a High school diploma or GED?, Ideal candidate will have at least 1 year of experience in several of the following areas:

• Provide desk-side and remote support for end users in a Microsoft Windows environment (workstations, laptops, printers/scanners, phones, and other peripherals).
• Install, configure, image, and troubleshoot hardware and software, including Microsoft 365 apps and collaboration tools., * Clear, professional verbal and written communication with a customer-service mindset.
• Strong organization and time management skills; able to prioritize competing requests in a fast-paced environment.
• Team-oriented, dependable, and comfortable working independently with minimal supervision.
• Strong problem-solving skills with attention to detail and a commitment to follow-through.
• Demonstrates discretion and professionalism when handling confidential information (HIPAA awareness)., * High school diploma or equivalent (Associate’s degree in a computer-related field or relevant certifications preferred).
• 1-2 years of experience in an IT support, help desk, or desktop support role (healthcare/Health IT experience a plus).
• Must possess and maintain a valid driver’s license and reliable vehicle; travel between OSMC locations may be required.
• Ability to sit for extended periods of time and perform typical duties associated with workstation support.