Systems Support Technician I

The Systems Support Technician I supports the service desk for OrthoIndy and OrthoIndy Hospital with technical problems. The position is responsible for assisting internal users with computer software and hardware problems, including; diagnosing, researching, and resolving problems. The Systems Support Technician I records problem notices in logs and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.

Essential Duties:

• Answers service desk calls. Resolves Tier I computer and hardware issues.

• Manages working tickets within the information technology ticketing system.

• Troubleshoots complex system problems including; Microsoft Operating Systems, Microsoft Office Projects, Active Directory, Meditech, Allscripts, etc.

• Supports technical problems with hardware systems including; Lenovo desktops and laptops, Fujitsu tablets, printers, scanners, etc.

• Assists in managing and reconciling inventory.

• Aids in the support of additional Department functions, including; supporting installation and maintenance of anti-virus software, providing education for employees including new hire orientation, and assisting in Desktop Deployment Systems Center Configuration Manager, etc.

Do you have experience in User training (technical support)?, Do you have a Associate’s degree?, * Specialty training beyond high school required

• Associate’s degree preferred
• CompTia Certification (A+, Net+, Sec+)
• OR Microsoft Certified Professional required
• 2-4 years of technical support desk experience required
• 4-6 years of experience preferred
• Must be able to lift a minimum of 50 lbs.