3rd Line Support Engineer

Our client, urgently needs a really strong, 3rd line Support Engineer for their End User Support team. Requirements for 3rd line / Escalation Engineer * 3 to 5+ years’ experience in 3rd Line / Infrastructure support, preferably some time spent within an MSP environment. * Strong Microsoft 365, Entra ID and Azure knowledge. * Strong Windows Server, Active Directory, DNS, DHCP and Group Policy experience. * Good networking knowledge including TCP/IP, VPNs, firewalls and VLANs. * Experience with Hyper-V and/or VMWare virtualisation. * Experience supporting and troubleshooting Citrix DaaS / Citrix Virtual Apps and Desktops environments. * Good PowerShell scripting and automation skills. * Experience with SQL Server administration and troubleshooting desirable. * Strong understanding of backup, disaster recovery and security technologies. * Strong troubleshooting and problem solving skills. * Excellent customer-facing and communication skills. * Ability to work closely with AMs, Project Managers, Service Delivery and customer IT teams. Desirables (or willing to work towards) * Strong experience delivering Professional Services projects, migrations and technical implementations. * Experience working with Professional Services organisations, particularly accounting, legal or other regulated environments * Understanding of the specific technology, security, compliance and confidentiality requirements of accountancy and legal firms. * Ability to produce technical designs, implementation plans, migration plans and documentation. * Experience taking projects through discovery, design, implementation, testing and handover to BAU. * Ability to work independently and manage multiple technical projects and priorities. * Strong commitment to documentation, standards and delivering supportable solutions. * Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions. * Relevant Microsoft, Citrix, VMware or ITIL certifications desirable. So, Who are we? We are the UK’s fastest growing MSP. We have grown significantly from 30 to over 170 staff by a dynamic combination of organic growth through business wins to M&A. Seeking Engineers who live and breath Technology. It is NOT “just a job” to you. People who love problem solving, delivering solutions to customers and are passionate about technology as a business enabler. Hybrid working - 50% working from home 50% working from our Manchester office. Team spirit and a sense of togetherness to aid learning and peer support, is very important to us, so those wishing for fully remote only - Sorry, you are not for us