IT Technician

We are working with an established and growing Managed Service Provider (MSP) is looking for an IT Support Technician to join its technical team in Ipswich. The Role You will provide IT support across the school, ensuring staff and pupils have reliable access to the technology they need for teaching, learning and day-to-day operations. Your responsibilities will include: Providing 1st and 2nd line IT support to staff and pupils Troubleshooting Windows, Microsoft 365 and classroom technology Resolving basic networking and connectivity issues Installing, configuring and maintaining PCs, laptops, printers and other IT equipment Supporting interactive whiteboards and other classroom technologies Assisting with IT projects, upgrades and equipment deployments Managing user accounts, permissions and basic Active Directory tasks Supporting software applications used across the school Monitoring and resolving hardware and software faults Working closely with teachers, support staff and the wider IT team

2+ years’ experience in an IT support role Good knowledge of Windows and Microsoft 365 An understanding of basic networking Strong troubleshooting and problem-solving skills Excellent communication and customer service skills A proactive approach and willingness to learn The ability to work independently and as part of a team A patient and approachable manner when supporting non-technical users Essential Requirement Full UK driving licence and access to your own vehicle are essential, as occasional travel to customer sites across Suffolk is required.

£27,000-£30,000 salary, depending on experience Free on-site parking Modern office environment Company social events