Systems Administrator

• Monitor support channels and respond to end-user and IT support requests
• Triage, investigate, and resolve issues requiring elevated access or escalation support
• Manage access and configuration requests across enterprise SaaS tools and internal systems
• Escalate issues to engineering and partner teams using documented processes and runbooks
• Track work and system changes in ticketing systems (Jira or similar)
• Maintain documentation and knowledge base articles for internal users and support teams
• Monitor operational dashboards and identify trends, process gaps, and automation opportunities

Do you have experience in Zendesk?, * 5+ years of experience in Systems Administration, SaaS Administration, or similar operational role

• Experience supporting enterprise tools such as Google Workspace, Slack, Zendesk (or similar platforms)
• Experience working in ticketing systems and structured workflow environments
• Strong communication and collaboration skills
• Strong technical writing and documentation skills
• Ability to work independently in a remote or hybrid operations environment

3.83.8 out of 5 stars Los Angeles, CA 90028 Hybrid work $55 - $65 an hour - Full-time, Contract