Knowledge Management Specialist

The Knowledge Management Specialist leads the strategy, governance, and continuous improvement of knowledge resources supporting Polaris customers, dealers, and employees. Partnering across functions, you will develop, maintain, and optimize content so information is accurate, accessible, and aligned with business objectives. Using performance metrics, user feedback, and support insights, you improve content quality, discoverability, and self-service effectiveness across channels. This role offers the opportunity to reduce support effort, strengthen user experiences, and enable the consistent delivery of information., * Partner with cross-functional stakeholders to identify knowledge needs, priorities, gaps, and content opportunities.

• Facilitate the creation, governance, maintenance, and lifecycle management of knowledge resources.

• Establish and maintain content standards, best practices, and governance processes that promote consistency and quality.

• Develop and improve knowledge processes, information architecture, and content organization.

• Monitor content performance, search behavior, support trends, and user feedback to guide continuous improvement.

• Identify and implement content improvements that enhance user experience, discoverability, and self-service effectiveness.

• Develop reporting and insights that support knowledge strategy and data-informed decision-making.

• Promote knowledge-sharing practices, content ownership, and collaboration across functions.

• Evaluate tools, technologies, and processes that improve the creation, delivery, and management of knowledge.

• Communication: You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.

• Collaboration: You work effectively with others across functions and levels, contributing to shared goals while respecting different perspectives.

• Data & Analytical Literacy: You interpret data, metrics, or reporting to inform decisions, identify trends, and measure outcomes relevant to your role.

Qualifications:

• Bachelor’s degree or equivalent experience.

• At least 2 years of experience working with content management systems, knowledge platforms, SharePoint, or digital publishing tools.

• Knowledge of content governance, information architecture, taxonomy, or knowledge management principles.

• Strong collaboration, communication, and stakeholder management skills.

• Ability to use content performance metrics, search behavior, support trends, and user feedback to identify improvement opportunities.

The starting pay range for Minnesota is $65,000 to $86,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris’ high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com