ServiceNow Developer

Job DescriptionOVERVIEW iTech AG is seeking a highly skilled ServiceNow Developer with demonstrated experience delivering secure, enterprise-grade implementations across ITSM, CMDB, SecOps, ITOM Visibility, and IT Asset Management environments. The selected candidate will support configuration, migration, modernization, O&M sustainment, and go-live enablement in a highly secure, air-gapped, on-premises environment. The candidate must possess hands-on experience designing, developing, customizing, and sustaining ServiceNow modules in complex federal environments. This includes direct experience with CMDB migrations, SecOps integrations, data transformation work, workflow automation, testing, and ITSM process modernization. The role requires advanced technical proficiency, strong analytical skills, deep familiarity with secure enclave implementation constraints, and the ability to produce high-quality documentation and knowledge transfer materials. The position requires onsite performance at MWEOC on one to two occasions and active Top Secret clearance, consistent with FEMA’s personnel requirements.. ROLES AND RESPONSIBILITIES1. ServiceNow Platform Configuration and Development

• Configure and customize ServiceNow core modules including ITSM Pro, ITOM Visibility, SecOps VR Pro, HAM Pro, SAM Pro.
• Develop workflows, business rules, transform maps, UI policies, client scripts, IntegrationHub automations, and CMDB extensions.
• Implement a 5-step Change Management workflow; configure Incident, Problem, Change, Vulnerability Response, and related subcomponents.
• Remove demo data, enable required plugins, and build validated test cases in a cloud-based test environment.

1. CMDB Migration and Data Integration * Lead CMDB data mapping and transformation from BMC Footprints into ServiceNow, including creation and validation of custom CI classes (e.g., Antenna category, System UUID field). * Build validated CSV imports and transform maps to support migration workflows. * Provide guidance on integration with Active Directory, YubiKey authentication, and Tanium integrations for Service Graph, Vulnerability Response, and Compliance.

2. Development Modernization and Enhancements * Modernize ServiceNow applications using best-practice design patterns and OOB configurations. * Support modernization of legacy processes into optimized, scalable ServiceNow workflows. * Participate in process design sessions, stakeholder engagement, and Agile ceremonies.

3. Operations & Maintenance Sustainment Support * Support diagnostics, troubleshooting, enhancements, upgrade planning, and platform health. * Develop O&M sustainment documentation, SOPs, and training artifacts for a secure, air-gapped environment. * Assist with backup, recovery validations, log analysis, and Splunk integration setup for M-21-31 compliance.

4. Go-Live Support and Knowledge Transfer * Support pre-go-live testing, validations, and hypercare as client transitions into full production use. * Develop as-built technical documentation covering architecture, configuration, and security posture. * Provide structured user and administrator training.

• Minimum 5 years of ServiceNow development experience, including hands-on configuration across ITSM, CMDB, ITOM, SecOps, HAM, and SAM. The SOO requires personnel with deep knowledge across these suites.

• Demonstrated experience performing CMDB migrations, including data modeling, normalization, reconciliation, and transform map development.
• Strong SecOps implementation experience, including SIR, VR, TI, and related integrations (e.g., Tanium, Tenable, Prisma Cloud).
• Experience integrating ServiceNow with enterprise identity systems (AD, MFA/PIV).
• Strong background in building workflows, scripting (Glide, Javascript), Flow Designer, IntegrationHub, and UI policies.
• Understanding of Nutanix-based on-premises ServiceNow deployments is highly desirable., * Bachelor’s Degree or equivalent years of experience
• ServiceNow System Administration certifications (CSA)
• ServiceNow Certified Application Developer (CAD)
• CompTIA Security+ or similar DoD 8570 baseline certification., * Certified Implementation Specialist - ITSM, SecOps, ITOM, or ITAM
• Background working with DHS, FEMA, or similar federal agencies.
• Experience developing in both cloud and on-prem ServiceNow environments.
• Experience performing O&M sustainment, log forwarding, backup/recovery procedures, and platform upgrades.
• Strong Agile delivery experience, including participation in sprint planning, demos, and retrospectives.
• High-quality documentation and communication skills for stakeholder reporting and training.