Infrastructure Technician in Norfolk

The successful Infrastructure Technician will provide hands-on third-line support, and be responsible for maintaining the availability, performance and resilience of a complex technical environment, while also contributing to infrastructure projects, technical upgrades and service improvements.

• Proven experience as an Infrastructure Technician, supporting complex enterprise infrastructure environments in a senior or third-line capacity. \n

• Strong technical expertise in Windows Server, Active Directory, Group Policy, DNS, DHCP and Microsoft-based infrastructure technologies. \n

• Experience administering virtualisation platforms such as VMware vSphere or Microsoft Hyper-V. \n

• Solid understanding of LAN, WAN, TCP/IP, routing, switching, Firewalls and network security principles. \n

• Experience supporting Microsoft 365, Azure-connected services, backup solutions and disaster recovery technologies. \n

• Strong troubleshooting, documentation and stakeholder management skills with the ability to resolve critical technical issues independently. \n

• Provide up to third-line support across Windows Server, Active Directory, networking, telephony and enterprise infrastructure platforms. \n

• Manage and maintain virtualised server environments, ensuring optimal availability, resilience, performance and security. \n

• Lead technical troubleshooting and root cause analysis for major incidents, service outages and complex infrastructure issues. \n

• Support infrastructure upgrades, migrations and technology refresh programmes. \n

• Monitor and optimise network, server and system performance using proactive maintenance and capacity planning techniques. \n

• Collaborate with suppliers, project teams and internal stakeholders to deliver infrastructure improvements and digital transformation initiatives. \n

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