Senior Adobe Journey Optimizer (AJO) Engineer - Remote / Telecommute

• Lead the hands-on creation, testing, and deployment of complex multi-step journeys, transactional triggers, and batch campaigns within Adobe Journey Optimizer (AJO).
• Implement real-time, event-driven journey triggers and align event tracking schemas to capture high-frequency touchpoints.
• Act as the primary technical point of contact for daily AJO and RTCDP operational issues, diagnosing flow failures, payload errors, and data sync gaps.
• Leverage Adobe Data Distiller and AEP Query Service to query data lakes, build derivative datasets, and perform advanced data analysis.
• Support daily audience segmentation, profile merge policies, identity stitching, and data ingestion validation within RTCDP.
• Build, update, and manage AJO Decision Management rules, fallback offers, and ranking strategies.
• Execute hands-on data validation and quality checks, specifically reconciling data pipelines and movement from Snowflake to AEP.
• Map journey event data into Customer Journey Analytics (CJA) to enable comprehensive attribution and behavioral reporting.
• Configure global suppression logic, frequency capping, and cooldown rules to ensure brand compliance.
• Configure and maintain custom actions, webhook integrations, and lightweight custom code extensions.
• Consult with business stakeholders to identify and suggest use cases that maximize the ROI of the AJO toolkit.

Nice to Have:

• Retail industry experience, particularly familiarity with high-frequency customer data, retail loyalty operations, and high-volume promotional schedules.

• Senior-level hands-on practitioner with extensive, daily operational experience implementing and supporting Adobe Experience Platform (AEP) modules.
• Expert-level journey canvas design, message authoring (Email, Push, SMS), event configuration, and troubleshooting in Adobe Journey Optimizer (AJO).
• Experience with Adobe Real-Time CDP (RTCDP) including profile management, audience segmentation, identity graphs, and data governance.
• Experience with Adobe Data Distiller for querying data lakes, generating custom datasets, and running SQL queries.
• Experience configuring personalized offers, rules, and decision scopes in Decision Management.
• Advanced proficiency in Standard SQL, PL/SQL, and AEP Query Service.
• Hands-on experience with cross-platform data validation and tracing data pipelines from Snowflake into AEP.
• Solid understanding of relational database concepts, data modeling, and schema structures (XDM Individual Profile and Experience Events).
• Proficiency in building custom actions, API integrations, and webhooks for real-time campaign triggers.
• Familiarity with JSON payloads, REST APIs, and event-driven data flows.
• Strong verbal and written communication skills., * Adobe Journey Optimizer (AJO).
• Adobe Real-Time CDP (RTCDP).
• Adobe Data Distiller.
• Adobe Experience Platform (AEP).
• Standard SQL.
• PL/SQL.
• AEP Query Service.
• Snowflake.
• JSON.
• REST APIs.
• Webhooks.
• Customer Journey Analytics (CJA).
• XDM Data Modeling.