AJO/AEP Engineer

• Monitoring 24X7 Monitoring the performance and health of the Adobe Journey Eligible to workimizer and Adobe Experience Platform systems to ensure Eligible to workimal functioning and adherence defined service level agreements.

• Troubleshooting Identify and resolve issues related the Adobe Journey Eligible to workimizer and Adobe Experience Platform

  including but not limited system errors

  data discrepancies

  and integration problems.

• Support Provide technical support Dev teams and Business stake holders from multiple lines of businesses

  including answering queries

  troubleshooting problems

  and offering guidance on system usage and best practices.

• Incident Management Manage and resolve incidents related the AJO and AEP systems

  ensuring timely resolution and minimal impact to users and business operations.

• Documentation Maintain accurate documentation of AJO and AEP processes

  including standard operating procedures

  troubleshooting guides

  and knowledge base articles.

• Collaboration Collaborate with cross-functional teams

  including marketing

  data

  and IT teams

  to ensure smooth coordination and resolution of issues.

• Deployment Support deployment activities and participate in pre deployment KT sessions and review design documents

  inventory and go-live checklist On call rotation Willingness to work in a 24x7 shift rotation to provide round-the-clock support coverage., * Marketing architecture/integration familiarity, including with data warehouses and external data feeds

• Marketing data/process workflow expertise
• Marketing analytics, data science, and predictive model familiarization
• Real time customer data profile and identify resolution familiarity
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• Qualifications and Skills Education Bachelor’s degree in computer science

  information technology

  or a related field.

• Experience Minimum of 4 years of experience in Adobe Journey Eligible to workimizer and Adobe Experience Platform.

• Minimum of 2 years of experience in application support

  monitoring

  or related roles

  preferably with experience Troubleshooting Skills Strong analytical and problem-solving skills to identify and resolve issues related to the Adobe Journey Eligible to workimizer and Adobe Experience Platform.

• Communication Excellent written and verbal communication skills to effectively interact with users and stakeholders

  explain technical concepts

  and provide support.

• Collaboration Ability to work collaboratively in a team environment and coordinate with multiple stakeholders to achieve common goals.

• Documentation Strong documentation skills to maintain accurate records of processes

  troubleshooting steps

  and knowledge base articles.

Must Have Technical/Functional Skills

• Marketing process expertise; Ability to define and prioritize Marketing AI roadmaps
• Automation and GenAI Strategy expertise

• Adobe ecosystem stack familiarization across (all not required):

• Adobe Experience Platform/Manager
• Adobe Journey Eligible to workimizer, Offer Decisioning, and Customer Journey Analytics
• Adobe Campaign / Workfront / Marketo
• Adobe Analytics
• Adobe Gen Studio, * Strong consulting, stakeholder management, and executive communication skills
• Experience leading enterprise-scale customer experience, data, and personalization transformations
• Ability to bridge business strategy, marketing objectives, and technology execution
• Ability to drive measurable outcomes