Application Support Engineer

• Own and drive the resolution of complex customer issues, working closely with Engineering, Product Management, and Operations in a quick and efficient manner.
• Solve complex technical puzzles through data analysis, troubleshooting, and issue replication.
• Leverage AI and automation to improve technical documentation, knowledge sharing, data analysis, and support tools.
• Provide technical guidance and product training to customers, partners, and internal teams when needed.
• Equip our Field Application Engineers (FAEs) with the knowledge they need to excel.

Application Engineering

• Perform benchmarking and performance assessments of GNSS and GNSS/INS solutions in representative customer environments.
• Analyze application data and competitive solutions to provide insights into performance, usability, and robustness.
• Support validation activities, field testing, and technical investigations.

Product Improvement

• Work closely with Product Management and Engineering, providing customer feedback and application insights to influence product development.
• Support prototype evaluations and early customer engagements for new products and features.
• Contribute to the continuous improvement of our products, support processes, and technical infrastructure.

Customer Engagement

• Support key customer opportunities and design-ins by providing advanced technical and application expertise.
• Engage directly with selected customers to understand their challenges and help them get the most out of Septentrio technology.

• You hold a master’s or technical bachelor’s degree in electronics, computer science, geomatics or equivalent.
• You are tech-savvy, with a strong understanding of software and hardware integration.
• You have an analytical mind, capable of diving deep into data analysis.

Personal Skills

• You are a team player with a customer-oriented attitude and great interpersonal skills.
• Clear communication is key.
• You are a proactive problem solver who takes ownership of technical issues and creates resources for self-help.
• Willingness to travel approximately 5-10%
• Proficiency in English is a must.
• Additional languages are a plus and will set you apart.

In exchange for your talent, we offer a very competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you’ll have room to grow, both personally and professionally. Our on-boarding plan is legendary, our homework policy family-friendly. Get in touch and help us shoot for the moon, the stars and beyond.