Information Technology Services (ITS) Field Technician

Candidate will possess and continually demonstrate aptitude for growth in Technology Engineering Skills and Practices. Perform software, hardware and physical infrastructure/device troubleshooting and diagnostics. Deploys end user network connected devices including computing devices, printers/IP phones, etc. Loads application software, providing technical support for mission specific end user software. Ability to provide non-technical and technical end users with clear and accurate directions. Dependable, effective, well-mannered and able to work with all different types of clients (Students, Families, General BPS Staff, Teachers, Administrators, Board Members). MAJOR RESPONSIBLITIES: · Deployment of user and network devices: o Windows, Mac, iPad, Android and Chrome OS computing devices o Network devices such as Wireless Access Points, Telephony Devices & Video Cameras o Rackmount equipment such as audio/visual equipment and networked devices o Printers, scanners and fax machines · Software deployment and upgrades Including: o Operating System Images o Software Applications and Hardware Firmware · Install wired connections for network, audio and visual connectivity, including wire molding/cable raceways. · Install/mount audio/video equipment such as interactive displays. · Deployment of endpoint devices to all sites in the district. · Ability to Install wired network connection drops with CAT5/6 termination skills required · On-site deployment of endpoint devices to District schools and administrator offices · Assists in maintaining inventory of all District equipment · Support users computing and backup user computer data as needed. · Provide on-site assistance and remote assistance to users (various District supported users) · Process computers for recycling and data destruction · Must be able to move and carry equipment up to 50lbs · Perform other duties assigned by the Director of Information Technology or designee

· Associate degree required; bachelor’s degree preferred in Information Technology · CCNA, A-Plus and/or Network plus certification(s) preferred · Minimum of 2-3 years of experience in Information Technology field · Experience providing hardware and software support services directly to end users who may not be technically savvy · Experience providing technology service delivery with end point user satisfaction · Familiarity with device imaging techniques and industry standard management software including Microsoft SCCM and Intune for Endpoint. · Familiarity with Anti-malware products such as Symantec Endpoint Protection (SEPM), Crowdstrike, Cisco AMP and Carbon Black. · Excellent troubleshooting techniques and ability to actively ensure user uptime and needs · Strong organizational skills with emphasis on detail and follow-up

Ecolab

• New Haven, CT
• $53,600-80,300 per year Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Our Pest Elimination team proudly serves our…