Senior Telecommunications Technician

• Diagnose and resolve issues related to phone systems, including VoIP and traditional PBX systems, access control and security camera systems. This includes customer telephone management, voicemail setup, call flow design, equipment testing, and user training.
• Support, service and administer third-party applications.
• Execute customer telephone adds, deletes, moves, and changes.
• Collaborate with other IT professionals to ensure efficient operation of the organization’s systems.
• Installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer standards.
• Manage NEC backup phone systems, elevator phones, and emergency phones.
• Travel to client sites to troubleshoot, diagnose and resolve Telecommunications and Data/IT equipment issues as well as equipment maintenance.

Do you have experience in Systems & applications support?, * IT or technical degree preferred., * A minimum of 5 years of experience in IT/Tech Support and troubleshooting, with a focus on phone systems preferably.

• Strong knowledge VoIP, PBX systems, voice analog, digital technologies, and SIP trunking. NEC Telephony background is preferrable.
• Familiarity with telephone system installations and configurations.
• Proficiency in managing customer telephony adds, deletes, moves, and changes.
• Experience with voicemail setup and management.
• Ability to design and implement contact center call flows.
• Knowledge of telecom equipment testing and troubleshooting.
• Excellent understanding of system operational procedures and user training.
• Skilled in understanding and documenting network infrastructure.
• Utilizes test equipment and tools (both manual & powered) to perform machine diagnosis, adjustments, and repairs., * The ability to accept periodic assignments that involve travel away from the immediate head office area, based on client needs, business needs and project scope.
• General hours of Monday through Friday 7:30am to 4:00pm. But ability to provide support during and outside regular business hours is preferred.
• Climbing of stairs, ladders, and/or scaffolds. Ability to walk, stand, bend, lift up to 50 lbs., and drive a vehicle.
• Ability to work from heights such as man lifts, scissor lifts & rooftops utilizing proper fall protection.

Pulled from the full job description

• Health insurance
• Retirement plan
• Dental insurance, * Job is usually performed in indoor & outdoor environments under various environmental conditions., $28/hour or more depending on experience.

Additional Benefits: Company van, medical insurance, dental, paid vacation, retirement plan.

As part of the ATEL Technologies, Inc. team, you will discover meaningful work that makes it positive for you to grow your abilities while building a profitable career in consultive selling finding leads by networking with people in the know where you create a symbiotic mutually rewarding relationships that will feed your growth for many years. For the past 38 years, we have been designing, building, and maintaining communications systems for customers to grow and prosper in. We are the business architects that make sure you have the right services in place, so that your company can be profitable all the time with the minimal risk of business interruption. Join our colleagues in bringing our Mission to technology every single day.