ITLS Technician - Phone Support

This is a hands-on, field-based technician role focused on installing IP phones across 88 different locations. The technician will be part of a team of at least two, working 90% of the time in pairs, and will serve as an escalation point for Tier 1 issues. This is the first of several resources the client will need as multiple projects ramp up simultaneously over a 30 45-day period., * Install phones across 88 different locations

• Lead a small team of technicians
• Proactively communicate with Project Managers (PMs)
• Serve as escalation point for Tier 1 technicians
• Perform rack and stack (Layer 1) tasks
• Set up end user devices
• Troubleshoot and describe error messages to engineers
• Perform basic troubleshooting of cabling and wall jacks
• Patch in IDF/MDF rooms
• Work in a team of 2 approximately 90% of the time
• Understand and follow floor plans
• Willing to travel as required across project locations

Do you have experience in VoIP?, * Low-level technician capabilities

• Ability to stand/be on feet for 8 hours per day
• Ability to crawl under desks or access tight spaces
• Able to lift 30 lbs
• Flexible schedule (nights/weekends)
• Self-starter; follows directions
• Speaks and understands English
• Understands floor plans
• Strong attention to detail
• Basic understanding of networking/IP telephony
• Professional demeanor and reliability
• Good communication skills
• Team player
• Experience installing IP phones in enterprise environments
• Working knowledge of VoIP phone configuration
• Familiar with IDF/MDF rooms and patching
• Basic troubleshooting of cabling/wall jacks
• Proficient with Microsoft Suite (Word, Excel)
• Proactive communication with PMs
• Flexible and adaptive
• Right attitude/professionalism; willingness to learn
• No shorts or flip flops (dress code compliance required), * No degree requirement
• No certifications required, * Experience installing IP phones in enterprise environments
• Tier 1 engineer experience
• Willing to travel, * Must be able to stand/be on feet for 8 hours per day
• Must be able to crawl under desks or access tight spaces
• Must be able to lift 30 lbs
• Flexible schedule required nights and weekends possible
• Possibly 2 hours of overtime per day

3.83.8 out of 5 stars Sacramento, CA 95834 $25 - $27 an hour - Contract, Pulled from the full job description

• Fuel card
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.