Information Technology Associate - Telework Hybrid

Under the direction of the Information Technology Manager I, the Information Technology Associate (IT Associate) is responsible for administering, configuring, and supporting the cloud-based telephony platform using Microsoft Teams Phone. This position manages voice services, PSTN connectivity, call routing, and device provisioning, while maintaining high availability, reliable voice communication, and call quality across the enterprise for the DMV.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.

Working Conditions

Part-time telework available. Telework requires California residency. This position offers hybrid telework opportunities; however, telework arrangements are subject to change at any time based on State & departmental operational needs. Employees may be required to report to the office as necessary.

Primarily sedentary for extended periods of time. Operates a computer terminal, participates at meetings, conferences, and workshops. This position offers a hybrid telework schedule. Telework requires California residency., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

• Other - A written response to the item(s) listed in the Written Response section below, no more than 2 page(s) in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document. A resume does not take the place of a written response. Written responses may be similar in format to a Statement of Qualifications. Be sure to follow all instructions closely. For helpful tips on crafting a strong SOQ, view CalHR’s video at https://www.youtube.com/watch?v=NA-mGmyx1TY. Candidates are advised to:

• use simple formatting (avoid justified text, large text boxes, or custom bullets),
• use standard fonts like Arial or Times New Roman,
• left-align the text,
• save the written response as a PDF document, and “flatten” it before uploading by printing to PDF or using the “Save as PDF” feature, and
• submit or upload the written response PDF document as part of the application package.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., 1. Describe your experience in administering, configuration, and supporting cloud-based Voice over Internet Protocol (VOIP) systems. Specify the tools you used for monitoring and troubleshooting.

1. Provide details of how you document system configuration changes and manage the implementation process.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Demonstrated experience administering VoIP systems, enterprise voice endpoints, or Unified Communications platforms. Knowledge of Microsoft Teams Voice, Teams Admin Center, Microsoft 365, Azure Active Directory, and Entra ID. Strong analytical and troubleshooting skills, with the ability to track issues, identify root causes, and implement effective resolutions. Understanding of VoIP technologies, call routing, device and firmware management, including tools such as Poly Lens, inTune, and iPilot. Proficiency in enterprise collaboration tools, including SharePoint Online and Microsoft Teams. Proven ability to collaborate and communicate effectively with cross-functional teams via phone, meetings, and email. Customer-focused mindset with a positive, service-oriented attitude. Excellent verbal communication, technical documentation, and reporting skills.

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 34 million driver license and identification card holders, collecting over $14 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov