It Technician - Mid Level

• Provide responsive, customer-focused technical support to employees at all levels, from end users to managers and Principals.
• Diagnose and resolve technology issues efficiently to minimize downtime and maintain productivity.
• Provide first- and second-level support for Windows and Mac computers, Microsoft 365 applications, Outlook, Teams, and related collaboration tools.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, and other technology within the regional IT environment.
• Support core design and production software, including Revit, AutoCAD, 3ds Max, SketchUp, Rhino, Adobe Creative Cloud, and other graphics or rendering applications.
• Install, configure, and support specialized departmental software and provide hands-on end-user assistance.
• Support remote users accessing virtual desktop infrastructure.
• Administer user accounts and security controls within Active Directory.
• Image laptops and desktops for initial deployment, maintenance, and end-of-life replacements.
• Maintain accurate records and documentation related to incidents, configurations, installations, and recurring support issues.
• Follow vendor-specific maintenance and repair procedures as needed.
• Support audiovisual equipment, video conferencing platforms, and meeting room technology.
• Assist with special projects and technology initiatives as assigned by IT management.
• Stay current on desktop computing, software tools, networking technologies, and Gensler IT standards.
• Build positive working relationships with staff to understand their technology needs and tailor support accordingly.
• Demonstrate ethical, professional, and service-minded behavior when working with users, colleagues, and cross-functional teams.
• Adhere to company policies, procedures, security standards, and software licensing requirements.
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.

• Bachelor’s or Associate’s degree in Computer Engineering, Computer Science, a related field, or equivalent professional or military experience preferred.
• 3-5 years of related IT support experience; experience in the architecture, design, engineering, or professional services industry is a plus.
• Strong working knowledge of Windows 11, Microsoft 365, SharePoint, OneDrive, Teams, Outlook, and Microsoft Active Directory.
• Understanding of basic networking concepts, desktop troubleshooting, hardware support, and peripheral setup.
• Ability to disconnect, lift, and move PCs and monitors up to 50 lbs., and work under desks or in tight spaces to run cables and wires.
• Familiarity with iPhone and Android mobile device support.
• Experience supporting Teams, Zoom, and other video conferencing technology.
• Calm, professional, and solution-oriented approach under pressure.
• Reliable, punctual, and professional in appearance and communication.
• Ability to work independently while contributing effectively to a team environment.
• Strong troubleshooting, organization, time management, communication, and service delivery skills.
• Willingness to participate in occasional off-hours or weekend support for system upgrades and IT initiatives.
• Ability to thrive in a fast-paced work environment while maintaining accuracy, follow-through, and excellent service.

Preferred Qualifications

• A+ certification in desktop support or a similar technical certification.
• Certification or experience with Cisco, Windows Desktop or Server, Mac, VMware, or ITIL.
• Familiarity with design tools such as Adobe Creative Cloud, Autodesk products, Revit, AutoCAD, or similar applications.
• Knowledge of Mac OS in a corporate environment.
• Experience supporting geographically distributed teams or multi-office operations.

paid time off, paid holidays, 401(k), profit sharing, **The base salary will be estimated between 74K-79k plus bonuses and benefits and contingent on relevant experience.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

Gensler, a global architecture, design, and planning firm, is seeking an IT Technician to join our Morristown, NJ office. In this role, you will support the day-to-day technology needs of our Morristown team while also partnering with regional offices to deliver responsive, high-quality IT service. The ideal candidate is service-oriented, technically skilled, and comfortable supporting a creative, fast-paced professional environment.