Senior Microsoft Teams Voice Engineer

This role will serve as a key technical resource for Microsoft Teams Voice, with a strong focus on Teams Phone architecture, Direct Routing, Session Border Controllers (SBCs), SIP, call routing, and enterprise voice services. The engineer will also work with our existing Cisco voice environment during the transition; however, deep Cisco CUCM expertise is not required., Microsoft Teams Voice Architecture & Engineering

• Design, implement, support, and optimize Microsoft Teams Phone (Teams Voice) solutions
• Serve as a key technical resource for the migration from Cisco CUCM to Microsoft Teams Voice
• Design and support Direct Routing, Calling Plans, Operator Connect, and hybrid voice scenarios, as applicable
• Configure, manage, troubleshoot, and optimize Session Border Controllers (SBCs)
• Develop and maintain dial plans, voice routing policies, normalization rules, number assignments, and number-porting strategies
• Support enterprise calling features, including Auto Attendants, Call Queues, emergency calling/E911, and related Teams voice services
• Troubleshoot complex call-routing, signaling, connectivity, and call-quality issues
• Use Microsoft Teams administration and diagnostic tools, including Teams Admin Center, PowerShell, and call-quality reporting tools
• Assist in developing Teams Voice architecture, technical standards, migration strategies, and implementation plans

Voice Migration & Cisco Integration

• Support the migration of users, locations, phone numbers, and voice services from Cisco CUCM to Microsoft Teams Voice
• Work with internal teams, vendors, and other technical resources supporting Cisco CUCM, Unity Connection, CCX, gateways, and related Cisco voice infrastructure
• Support SIP and voice integrations between Microsoft Teams, Cisco, SBCs, carriers, and other enterprise systems
• Help identify and resolve interoperability issues during the transition from Cisco to Microsoft Teams
• Contribute to migration planning, testing, cutovers, validation, and post-migration support
• Help ensure operational stability of existing voice services throughout the migration

Network & Infrastructure Engineering

• Assess and maintain enterprise network readiness for Microsoft Teams Voice
• Work with network teams to ensure appropriate QoS, bandwidth, latency, and resiliency for real-time voice traffic
• Troubleshoot voice-related network issues involving VLANs, QoS, routing, switching, firewalls, and WAN connectivity
• Analyze voice quality issues involving latency, jitter, packet loss, RTP, SIP signaling, and network performance
• Collaborate with network, security, infrastructure, and application teams to ensure reliable and secure voice services

Operations & Continuous Improvement

• Provide advanced troubleshooting and escalation support for Microsoft Teams Voice and enterprise telephony issues
• Work closely with Microsoft, Cisco, telecommunications carriers, vendors, and other service providers
• Establish and maintain operational standards, monitoring, documentation, and support procedures
• Develop technical documentation for architecture, configurations, call flows, dial plans, and troubleshooting procedures
• Identify opportunities to improve reliability, performance, supportability, and the end-user calling experience
• Provide technical guidance and knowledge sharing to other team members

The ideal candidate has strong hands-on Microsoft Teams Voice experience, solid enterprise telephony and networking fundamentals, and experience implementing or supporting complex voice environments. Experience with Cisco CUCM and Cisco-to-Teams migrations is highly valued but considered a plus., * Strong hands-on experience with Microsoft Teams Phone / Microsoft Teams Voice

• Experience implementing and/or supporting Direct Routing in an enterprise environment
• Hands-on experience with Session Border Controllers (SBCs) and SIP-based voice connectivity
• Strong understanding of SIP, VoIP, RTP, TLS, dial plans, call routing, and number normalization
• Experience troubleshooting complex voice-routing, signaling, connectivity, and call-quality issues
• Experience with enterprise voice implementations, migrations, or major platform changes
• Strong networking fundamentals, including QoS, VLANs, routing, switching, bandwidth, latency, and packet loss
• Strong analytical and technical troubleshooting skills
• Ability to work effectively across infrastructure, network, security, application, vendor, and business teams, * Experience supporting Cisco CUCM in an enterprise environment
• Experience with Cisco Unity Connection, CCX, voice gateways, or other Cisco collaboration technologies
• Direct experience migrating from Cisco CUCM to Microsoft Teams Voice
• Experience with Microsoft Calling Plans and/or Operator Connect
• Experience with enterprise number management and large-scale number porting
• Experience with AudioCodes, Ribbon, or other enterprise SBC platforms
• Experience with Microsoft Teams PowerShell administration and automation
• Experience using Teams call-quality and diagnostic tools such as Call Quality Dashboard (CQD)
• Experience with global, multi-site, or large enterprise voice deployments

Soft Skills & Leadership Attributes

• Strong technical judgment and problem-solving skills
• Ability to take ownership of complex technical issues from identification through resolution
• Strong written and verbal communication skills
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders
• Comfortable working on complex, highly visible enterprise initiatives
• Ability to influence technical architecture, standards, and operational practices
• Collaborative approach to working with engineers, vendors, carriers, and business stakeholders
• Self-directed with a strong sense of accountability and ownership

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.