Data Governance & Stewardship (DG&S) Operations Specialist I - Remote / Telecommute

• Support customer data management processes and tasks for the organization.
• Assess and improve the quality of customer data, including physicians and organizations.
• Utilize data and tools to work within systems such as MDM and CRM or spreadsheets to review and verify data.
• Collaborate closely with stakeholders on Data Stewardship and Data Governance engagements.
• Develop and document business processes related to data management.
• Provide ongoing feedback to management and peers regarding data issues and areas requiring special attention or escalation.
• Collect and report performance metrics and SLA results.

• Undergraduate degree or actively pursuing a degree.
• Experience with medical data is required.
• Experience with client data and/or pharmaceutical data is desired.
• Fundamental understanding of relational databases such as MDM and CRM technologies is desired.
• Detail oriented with strong data entry, research, and analytical skills.
• Experience with KPI tracking and data analysis is desired.
• Strong customer service skills with excellent verbal and written communication skills.
• Eagerness to learn, follow directions, and work independently.
• Proficiency in Microsoft Office including Excel, Word, PowerPoint, Teams, and CoPilot.
• Experience with Microsoft Access is a plus., * Experience with client data and/or pharmaceutical data.
• Fundamental understanding of relational databases (MDM and CRM).
• KPI Tracking and data analysis.
• Microsoft Access proficiency.

Skills:

• Medical Data.
• MDM.
• CRM.
• Relational Databases.
• Data Entry.
• Research.
• Analytical Skills.
• KPI Tracking.
• Data Analysis.
• Microsoft Excel.
• Microsoft Word.
• Microsoft PowerPoint.
• Microsoft Teams.
• Microsoft CoPilot.

Qualification And Education:

• Undergraduate degree (or actively pursuing).