IT Support Engineer. Home-based, UK-wide

Xirco are are small, highly technical IT team supporting a varied portfolio of businesses. We are looking for an experienced, capable IT Support Engineer who enjoys solving problems, taking ownership and building good relationships with clients.

This is a predominantly home-based role, providing first, second and third-line support across a range of client environments. You will work closely with our existing technical team and have the opportunity to be involved in everything from day-to-day support through to onboarding, project delivery, security and infrastructure improvements. The role

You will:

• Provide remote first, second and third-line technical support to business clients.
• Troubleshoot desktop, laptop, network, cloud, email and user-access issues.
• Support Windows and macOS environments, including mixed-device businesses.
• Help manage Apple devices using MDM platforms, ideally including Mosyle and/or Jamf.
• Support Microsoft 365, user accounts, MFA, endpoint security, backups and device management.
• Investigate more complex faults and take ownership through to resolution.
• Assist with client onboarding, new device setups, office moves and technical projects.
• Document work clearly and contribute to improving internal processes and client systems.

• Occasionally visit client sites when needed., You do not need to know everything on day one, but you must be technically curious, reliable and willing to take responsibility. As part of a small team, your ideas and contribution will genuinely matter. What we offer

• Predominantly home-based working.
• A varied role supporting a broad range of businesses and technologies.
• Occasional client-site travel, rather than regular commuting.
• The chance to work closely with an experienced technical team and develop across infrastructure, cloud, security and Apple management.
• A supportive, practical working environment with real scope to shape the role.

• Demonstrable experience in an IT support role, with confidence handling first/second/third-line issues.
• Experience supporting macOS and Apple devices in a business environment.
• Strong troubleshooting skills across Windows, Microsoft 365, networks, hardware and user access.
• Comfortable working remotely, managing priorities and communicating clearly with non-technical users.
• A practical, calm and customer-focused approach.
• Clean UK driving licence.

Desirable:

• Experience with Apple MDM platforms such as Mosyle, Jamf or Kandji.
• Experience with Microsoft Intune, Entra ID and Microsoft 365 administration.
• Familiarity with endpoint protection, backup, email security and cyber-security best practice.
• Experience working for an MSP or supporting multiple client organisations.
• Relevant technical qualifications or certifications.

About you

You will be someone who enjoys variety and does not need to be closely managed. You will be comfortable moving between quick support requests and more involved technical investigations, while keeping clients informed throughout.