IT Systems, Support & Security Engineer

You’ll be the first point of contact for around 20 staff, office and remote, and the person who keeps everything they rely on running securely:

• Microsoft 365 end to end Exchange, Teams, SharePoint, licensing, Power Automate flows
• Windows and Mac setup and management (Intune / Apple Business Manager), encryption, patching, approved-app policies
• Cybersecurity endpoint and email protection (ESET, Mimecast, Datto RMM), monitoring alerts, investigating and responding to incidents, and running staff awareness training
• Backups (Veeam for M365) and actually testing restores, not just watching the dashboard
• Azure administration and cost control, plus our Google Maps API project
• Networking: firewall, Wi-Fi, VPN, DNS, domains, broadband supplier
• Identity and access MFA, least privilege, joiners/leavers/role changes
• Cyber Essentials and ISO 27001: maintaining controls, evidence and audits
• Documentation, asset registers, business continuity planning
• Leading the handover from our current provider in your first few months

Someone who’s run IT for a small business before and is comfortable working with a small team. Practical, calm when something breaks, and happy to write things down. You should have:

• 2 years in an IT support/sysadmin role, ideally MSP or SMB
• Solid Microsoft 365 and Entra ID administration
• Hands on with both Windows and macOS management
• Azure experience (or strong desire to build it)
• Genuine security experience you’ve handled incidents, hardened environments, and done Cyber Essentials (or could get us through it)
• Good communication with non-technical people

Bonus: scripting (PowerShell/Python), ISO 27001 exposure, interest in AI tooling we use Claude based agents across our stack and you’d be working alongside developers building them.

TOM Intelligence Ltd · Unit 1 Merlin Business Park, Manston, Ramsgate CT12 5HW · [Full-time or Part-time]· [£salary], TOM Intelligence builds AI-integrated software that runs real businesses starting with Xtra Mile Couriers, a logistics company whose dispatch, tracking and invoicing all run on our platform. We’re a small, technical team, and we’re bringing our IT in-house after years with an outsourced provider. This role is the person who owns that.