Information Technology Service Desk

Tata Consultancy Services Ltd

Lisburn, UK

12 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Microsoft Outlook Microsoft Office System Center Configuration Manager Software Deployment Information Technology

Job description

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console., * Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.

Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution
Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements
Regularly identify repetitive faults through communication with other support groups and service desk leadership team

Requirements

MS Office 365
Windows 11 Desktop OS
MS Outlook / Exchange
VDI
Helpdesk
SCCM

Benefits & conditions

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

About the company

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number / with the subject line: “Application Support Request”.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.