Desktop and Mobility Support

Tata Consultancy Services Limited

Durham, NC, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$60,000.0 - $65,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Antivirus Softwares Apple IOS Apple Mac Systems BIOS Device Drivers Virtual Private Networks (VPN) Microsoft Office Remote Desktop Services Software Configuration Management Microsoft InTune Information Technology

+3 more

Casper Suite Servicenow Windows Client

Job description

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities

Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-Virus/Skype etc.

Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
Manage the Security compliance health status of end user workstations
Monitor security patching status and remedy deficiencies proactively
Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
Working knowledge for enterprise ticketing tool like ServiceNow
Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics

Requirements

Qualifications : BACHELOR OF COMPUTER SCIENCE

Benefits & conditions

Salary Range: $60,000- $65,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.