Senior Knowledge Management Specialist

This is a senior individual contributor position offering significant exposure across a global organisation. You will work closely with central teams, local business stakeholders, content owners, and subject matter experts to improve the quality, accessibility, and effectiveness of knowledge management practices., * Lead knowledge management initiatives and workstreams aligned with the wider knowledge management strategy.

• Partner with stakeholders across business functions to improve how knowledge is identified, captured, maintained, shared, and accessed.
• Develop and strengthen content standards, governance frameworks, workflows, and quality controls.
• Advise stakeholders on how to structure and present content to maximise usability, findability, accessibility, and AI-readiness.
• Improve the effectiveness of knowledge management platforms, tools, and search capabilities.
• Define, track, and analyse relevant metrics to measure success and identify opportunities for improvement.
• Support the adoption of new tools, processes, and knowledge management best practices across teams.
• Promote knowledge-sharing behaviours and collaborative ways of working throughout the organisation.

For one of our clients, we are looking for an experienced Senior Knowledge Management Specialist to join a global knowledge management function within a commercially focused and fast-paced environment. This role is ideal for someone who combines strong stakeholder management skills with hands-on knowledge management expertise and a passion for improving how critical business knowledge is created, governed, maintained, and accessed. You will play a key role in driving content quality, governance, usability, adoption, and scalable knowledge practices that help teams work more effectively and support business success., * Proven experience in knowledge management, information management, content governance, enablement, or a related field.

• Experience working in a matrixed, global, or fast-moving environment with multiple stakeholder groups.
• Strong ability to translate business and user needs into practical knowledge solutions and improvements.
• Excellent stakeholder management, communication, collaboration, and facilitation skills.
• Experience improving how knowledge is organised, maintained, governed, and made accessible.
• Strong analytical mindset with experience using data and metrics to drive continuous improvement.
• Familiarity with knowledge management systems, content standards, writing guidelines, and AI-supported search capabilities.
• Strong prioritisation and execution skills with the ability to manage multiple initiatives simultaneously.
• Excellent written and verbal English communication skills.
• Experience with ServiceNow, Jira, or Salesforce is highly desirable.
• Exposure to governance frameworks, knowledge improvement programmes, change adoption initiatives, adult learning principles, or communities of practice would be advantageous.