ServiceNow DevOps Delivery Lead (Hybrid, Contract)

This is a senior, hands on leadership position combining technical expertise, delivery governance and stakeholder management. You’ll take ownership of the ServiceNow DevOps function, leading a London based team of 6-8 colleagues and coordinating activity across client, supplier and third party teams to keep the platform stable, scalable and continuously improving.

What You’ll Be Doing

• Providing leadership and coordination across the ServiceNow DevOps function, ensuring platform objectives and priorities are delivered effectively.
• Leading and directing a team of six to eight colleagues, promoting collaboration, accountability and continuous improvement across all delivery teams.
• Guiding the prioritisation and management of platform demand, including incidents, changes and enhancements, in line with business priorities.
• Overseeing the end to end DevOps lifecycle, from CI/CD pipelines and release management to deployment processes and environment governance.
• Assessing and enhancing the DevOps operating model, embedding best practice in automation, monitoring, standardisation and service reliability.
• Establishing governance forums, reporting structures and stakeholder engagement activities that support strong decision making.
• Acting as a senior liaison between business stakeholders, IT teams, systems integrators and technology vendors, keeping everyone aligned on priorities, risks and outcomes.
• Defining, monitoring and improving delivery KPIs and operational metrics to drive continuous optimisation and scalability.

What Success Looks Like

• A more mature and effective ServiceNow DevOps operating model.
• Stronger release governance, deployment controls and platform stability.
• Improved CI/CD practices and greater automation capability.
• Clearer visibility of delivery performance through robust KPIs and reporting.
• Better coordination across stakeholders, suppliers and delivery teams.
• A roadmap for ongoing service improvement and platform optimisation.

• Significant experience leading enterprise scale DevOps functions and technology delivery teams.
• Strong ServiceNow expertise spanning platform development, operations, release management and service delivery.
• A track record of leading multi disciplinary teams and coordinating delivery across multiple suppliers and stakeholders.
• Hands on experience with Agile delivery, backlog prioritisation and demand management.
• Solid understanding of CI/CD practices, release management, deployment processes and integration architectures.
• Experience establishing governance frameworks, operating models and performance management approaches in complex enterprise settings.
• Excellent stakeholder management, communication and facilitation skills, including experience engaging senior business and technology leaders.

If you’re a ServiceNow DevOps lead who thrives on bringing structure, clarity and momentum to complex delivery environments, we’d love to hear from you.

We’re now looking for an experienced ServiceNow DevOps Delivery Lead to join us, providing leadership across a complex, enterprise scale ServiceNow environment for our client, a global provider of technology services to multinational organisations.