Help Desk Support Specialist (part-time)

HealthCare Strategies is seeking a dependable, customer-focused Help Desk Support Specialist to join our team on a part-time basis. This role is ideal for someone with prior help desk or technical support experience who enjoys problem-solving and providing high-quality internal customer support. The successful candidate will serve as the first point of contact for technical issues, assist with day-to-day IT support needs, and work proactively to resolve and document issues. There is potential for this position to transition to full-time in the future based on performance and business needs., * Serve as the first point of contact for employees seeking technical assistance via phone and email

• Provide basic troubleshooting support for software applications, systems, and equipment
• Assist employees with login issues, system access, and general technology questions
• Document issues, resolutions, and escalation steps in the ticketing system
• Escalate unresolved or complex issues to appropriate IT staff in a timely manner
• Coordinate with and manage third-party vendors as needed
• Follow established procedures to ensure timely and accurate support
• Communicate technical information in clear, simple, and non-technical terms to users with varying levels of computer literacy.
• Identify recurring issues and proactively suggest process or documentation improvements

Do you have experience in Vendor relationship management?, * Previous experience in a help desk, IT support, or technical support role

• Reliable, punctual, and dependable
• Ability to work independently
• Self starter who is proactive in identifying and resolving issues
• Strong organizational skills and attention to detail
• Currently enrolled IT student, recent graduate, intern, or individual seeking a career change (preferred, not required)
• Strong communication skills (written and verbal)
• Customer-service mindset with patience and professionalism
• Solid basic computer skills and comfort supporting common workplace technology
• Willingness to learn new systems, tools, and processes

During our over 40 years in business, HealthCare Strategies has earned a reputation for delivering quality services as a medical management provider and now through technology platforms by offering next generation, informatics-driven, health management services used singularly, or in tandem, with our highly effective clinical programs.

HealthCare Strategies deploys its sophisticated technology platform, deep domain experience, and skilled clinical staff to merge predictive analytics, risk stratification and evidence based interventions into effective programs that will improve outcomes and reduce overall healthcare costs. These unique capabilities allow HealthCare Strategies to accurately predict high cost medical care events, proactively manage patient health, provide highly effective interventions, as well as positive clinical and financial outcomes.