IT Technician/Maintenance

We are seeking a proactive and detail-oriented IT Technician/Maintenance professional to ensure the seamless operation of our organization’s technology infrastructure. This position is 50% IT and 50% Maintenance. In this vital role, you will provide technical support, troubleshoot software and hardware issues, and maintain our computer systems and network environment. Your expertise will help keep our IT systems secure, efficient, and reliable, enabling our teams to perform at their best every day. This paid position offers an exciting opportunity to develop your skills in a dynamic, fast-paced environment while supporting critical IT functions., * Deliver comprehensive technical support to end-users across various departments, resolving issues related to hardware, software, and network connectivity.

• Troubleshoot and resolve software problems, including operating systems such as Windows, as well as applications like Microsoft Office.
• Manage and maintain computer hardware assets, including desktops, laptops, mobile devices, and peripherals.
• Configure and support computer networks using LAN (Local Area Network), VPN (Virtual Private Network), firewall settings, DNS (Domain Name System), TCP/IP protocols, and network administration.
• Assist with server management tasks involving Windows Server environments, Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager)
• Support IT infrastructure maintenance by monitoring network performance and security measures.
• Perform routine hardware setups, assist with OS upgrades or installations, and support the deployment of new technology solutions.
• Collaborate with team members on network administration tasks including TCP/IP configuration, DNS management, LAN setup, and troubleshooting connectivity issues.
• Provide excellent customer service by communicating clearly with users at all levels of technical understanding while maintaining a positive attitude.

Do you have experience in Customer communication?, * Strong technical support skills with experience troubleshooting software issues across multiple operating systems including Windows.

• Proficiency in computer management tasks such as hardware installation, upgrades, repairs, and inventory tracking.
• Knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewall settings, and network security best practices.
• Familiarity with enterprise tools such as SCCM for system management; Active Directory for user account management; GPO for policy enforcement
• Experience supporting IT infrastructure components like servers (Windows Server/Linux), mobile devices, routers (Meraki), switches, and other network hardware.
• Ability to analyze technical problems quickly using strong analysis skills to identify root causes and implement effective solutions.
• Excellent communication skills to explain technical concepts clearly to non-technical users while providing outstanding customer service.
• Join us in maintaining a robust IT environment that empowers our organization’s success!

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, * Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance