HR and Business Support Administrator

The HR and Business Support Administrator will provide comprehensive operational and administrative support to the HR consultancy team. The successful candidate will play a key role in ensuring the smooth delivery of client services, supporting internal business operations, and maintaining high standards of client care.

This role would suit an experienced administrator who thrives in a busy consultancy environment and enjoys working across a broad range of HR, business support, systems, marketing, and client service activities.

Key Responsibilities

HR Administration & Consultancy Support

Support the development, formatting, and updating of employee handbooks and HR documentation.

Prepare HR policies, procedures, templates, and client communications.

Support the administration of employee onboarding and induction processes for client organisations.

Assist with the preparation of documentation and resources for learning and development consultancy projects.

Administer occupational health referrals and maintain associated records and documentation.

Maintain training systems and update training records and logs.

Manage and maintain internal and client HR systems, ensuring records remain accurate and up to date.

Produce HR reports, and management information using Microsoft Excel and HR systems.

Support pre employment screening processes ensuring compliance and manage document control processes.

Client Support & Business Operations

Triage and manage incoming client calls and enquiries, ensuring prompt escalation where appropriate.

Coordinate and support the client care programme to maintain high levels of customer satisfaction.

Maintain CRM systems and ensure accurate client data management.

Assist with project coordination across multiple client accounts and consultancy activities.

Support consultants with diary coordination, administration, and document preparation.

Marketing & Communications

Support social media management and scheduling of content across business platforms.

Assist with the preparation and distribution of marketing materials and newsletters.

Design and format professional client-facing documents and presentations using Canva and other design tools.

Support branding consistency across all documentation and communications.

Do you have experience in Social media management?, We are looking for a highly organised and proactive HR and Business Support Administrator to join our team. This is a varied and fast-paced role requiring exceptional administration skills, strong attention to detail, and the ability to manage multiple priorities simultaneously., Essential Skills & Experience

Previous experience within HR, consultancy, professional services, or training environments.

Proven experience in a busy administrative or business support role or small team environment where the ability to be ‘hands-on’ with tasks is required

Exceptional organisational and time management skills.

Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.

Strong attention to detail and high levels of accuracy.

Excellent verbal and written communication skills.

Advanced Microsoft Excel skills with the ability to create reports, spreadsheets, and analyse data confidently.

Strong working knowledge of Microsoft Office applications including Word, Outlook, PowerPoint, and Teams.

Experience using Canva and/or other design and content creation tools.

Confident using CRM systems and cloud-based software platforms.

Ability to work independently and collaboratively within a team.

Professional, proactive, and client-focused approach.

Desirable

Experience working with HR systems or learning management systems.

Understanding of HR processes and employment law administration.

Experience managing social media platforms and email marketing tools.

Personal Attributes

We are looking for someone who is:

Highly organised and adaptable

Positive and solutions-focused

Able to remain calm under pressure

Professional and approachable

Confident communicating with clients and stakeholders

Enthusiastic about supporting business growth and continuous improvement

32 days holiday including the date of your birthday off (who wants to work on their birthday!)

Company pension scheme

Life assurance

Coffee subscription (we do love our coffee)

Flexible working arrangements.

Opportunity to work within a supportive team and growing consultancy environment

Varied and engaging workload

Professional development opportunities

Flexible working arrangements

Exposure to a wide range of HR and business support activities

We are a busy and growing HR consultancy providing expert HR and employment law advice and support to small and medium-sized businesses across a wide range of sectors. Our team delivers practical, commercially focused outsourced HR solutions including employee relations support, HR systems management, learning and development, compliance, recruitment and selection and performance management.