Senior Implementation Engineer

Provide technical support to merchants during implementation of Checkout.com payment processing technologyAnswer merchants’ integration-related questions, including configuration, debugging, documentation, testing, go-live support and post-live supportManage integration-related incidents through investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysisCollaborate with Merchant Configuration, Sales, Account Managers and Merchant Care teams to resolve issues during customer trials, integrations and post-implementation supportInteract with Product teams to identify improvement ideasAdvise the Manager on issues affecting customer satisfaction and recommend appropriate actionsManage multiple customer projects and integrations simultaneouslyMaintain and update libraries and plugins used in integrationsRequirementsTechnical support experience in a Tech/FinTech companyPayments experience would be advantageousUnderstanding of API, REST, webhooks and logs is requiredStrong coding skills in at least one of: Java, JavaScript, PHP, Python, Go, C#Experience with Node.js and React is a plusKnowledge of iOS/Android is a plusExcellent communication skills and ability to build and maintain strong relationshipsAbility to work in a customer-focused and target-driven environmentFluency in Spanish and EnglishLegally authorised to work as an employee in the country of applicationCore CompetenciesDemonstrates strong technical support capabilities in payment processing technology, with expertise in API, REST, and coding in languages such as Java, JavaScript, PHP, Python, Go, and C#. Proficient in managing customer integrations and projects while ensuring high levels of customer satisfaction.#J-*****-Ljbffr

Technical support experience in a Tech/FinTech company Payments experience would be advantageous Understanding of API, REST, webhooks and logs is required Strong coding skills in at least one of: Java, JavaScript, PHP, Python, Go, C# Experience with Node.js and React is a plus Knowledge of iOS/Android is a plus Excellent communication skills and ability to build and maintain strong relationships Ability to work in a customer-focused and target-driven environment Fluency in Spanish and English Legally authorised to work as an employee in the country of application Core Competencies Demonstrates strong technical support capabilities in payment processing technology, with expertise in API, REST, and coding in languages such as Java, JavaScript, PHP, Python, Go, and C#. Proficient in managing customer integrations and projects while ensuring high levels of customer satisfaction. #J-*****-Ljbffr