IT Stores Assistant - Local Authority

We are seeking a highly organised and customer-focused IT Stores Assistant to join our clients Collections and Returns Team on an interim basis. Based within a busy collections and returns room, you will play a key role in supporting the day-to-day management of IT equipment, assisting colleagues with collections and returns, and ensuring an efficient and professional service is delivered to internal customers.

Day-to-day of the role:

• Collections & Returns Operations:
• Act as the first point of contact for visitors attending the collections and returns room.
• Welcome and assist staff collecting or returning equipment.
• Support engineers and colleagues with reserved equipment collections.
• Respond to queries and direct customers to the appropriate teams where required.
• Help maintain an organised, efficient, and professional environment during opening hours.
• Equipment & Asset Management:
• Record and update equipment information using service management and asset management systems.
• Process the collection, return, and tracking of leased IT equipment, including laptops and mobile phones.
• Maintain accurate records within the Configuration Management Database (CMDB).
• Ensure stock and equipment locations are accurately documented and monitored.
• Stock & Deliveries:
• Assist with scheduled equipment deliveries and stock management activities.
• Move equipment and stock between storage locations when required.
• Support regular stock checks and inventory activities.
• Contribute to maintaining a tidy, organised, and secure storage environment.
• Customer Service:
• Deliver excellent customer service to a wide range of internal stakeholders, including employees, managers, and senior leaders.
• Communicate clearly and professionally in person, by email, and over the phone.
• Resolve routine queries efficiently and escalate issues where appropriate.

• Previous experience in an administrative, customer service, or operational support role.
• Strong customer service and interpersonal skills.
• Excellent organisational skills with the ability to prioritise workloads.
• Good attention to detail and accuracy when maintaining records.
• Confidence using IT systems and Microsoft Office applications.
• Ability to work independently as well as part of a team.
• Professional and customer-focused approach.

Desirable Skills & Experience:

• Experience of stock control, asset management, or inventory management.
• Experience using service management or asset tracking systems.
• Basic understanding of IT equipment such as laptops and mobile devices.

What We’re Looking For:

We’re looking for someone who enjoys helping people, takes pride in providing excellent service, and can maintain accuracy while working in a busy environment. If you are organised, approachable, and enjoy working with a variety of colleagues, we’d love to hear from you.