IT Support Technician VA2746

We are looking for a proactive and customer-focused IT Support Technician to join our IT team. This role is a blend of hands-on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations.

You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high-quality support experience across the business.

Key Responsibilities

Device Provisioning & Lifecycle Management

• Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
• Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning
• Maintain device compliance using endpoint management tools (e.g. Intune or equivalent)
• Ensure timely patching, updates, and adherence to security policies
• Track and manage IT assets, maintaining an accurate inventory and audit trail
• Support hardware troubleshooting, repairs, and warranty processes

IT Support & Systems Administration

• Provide 1st/2nd line support for users across desktop, mobile, and cloud services

• Troubleshoot issues relating to: *

• Microsoft 365 (Exchange Online, Teams, SharePoint)
• Authentication and access (Entra ID / Active Directory)
• Network connectivity and peripherals
• Manage user accounts, permissions, and access requests in line with security policies
• Support shared services including printers, meeting room tech, and collaboration tools
• Assist with monitoring system performance and resolving incidents

Service Delivery & Continuous Improvement

• Log, manage, and resolve tickets within agreed SLAs
• Contribute to documentation, SOPs, and knowledge base articles
• Identify recurring issues and suggest improvements or automation opportunities
• Support IT projects such as system upgrades, migrations, and new technology rollouts
• Work closely with the wider IT team to maintain a stable and secure IT environment

Do you have experience in Software troubleshooting?, * Experience in an IT support role (Service Desk or Desktop Support)

• Strong knowledge of Windows devices and Microsoft 365
• Experience with device provisioning and endpoint management (e.g. Intune, Autopilot, or similar)
• Good troubleshooting skills across hardware, software, and user issues
• Excellent communication and customer service skills
• Ability to prioritise workload and manage competing demands

Desirable

• Experience with Azure / Entra ID and Conditional Access
• Knowledge of ITIL or structured service management practices
• Exposure to security controls such as MFA, device compliance, or DLP
• Experience supporting multi-site environments

What Were Looking For

• A hands-on, reliable team player with a strong attention to detail
• Someone who takes ownership of issues and follows through to resolution
• A continuous improvement mindset with an interest in modern IT management practices
• A professional approach to working with users at all levels of the business