IT Support Engineer

This is an excellent opportunity for a hands-on IT support professional who wants more than a conventional service desk position. You will provide 1st and 2nd Line support across office, operational and site-based environments while working closely with the IT Manager on infrastructure, security and digital-improvement projects. The position is fully on-site in Lisburn and offers a 1:30pm finish every Friday.The role

As the first point of contact for day-to-day IT support, you will:

• Troubleshoot hardware, software, Microsoft 365, printing, mobile-device and network-connectivity issues.
• Support Windows PCs, laptops, printers and other business technology.
• Administer user accounts, permissions, password resets and MFA.
• Assist with onboarding and leaver processes.
• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications.
• Install software, manage access requests and assist with licensing and updates.
• Log, prioritise and document incidents, escalating more complex issues when required.
• Assist with backups, endpoint protection, patching and routine system checks.
• Maintain IT documentation, asset records and user guidance.
• Support technology rollouts, supplier coordination and continuous-improvement projects.
• Help the business make better use of Microsoft tools and digital workflows.

• Previous experience in an IT support, service desk, helpdesk or technician position.
• Good working knowledge of Windows devices and Microsoft 365.
• Experience troubleshooting hardware, software, printing and basic networking issues.
• Strong communication skills and a patient, customer-focused approach.
• The ability to prioritise effectively in a busy operational environment.
• An HND in Computing or an equivalent relevant qualification.
• A valid UK driving licence.

Experience with any of the following would be beneficial:

• Microsoft Entra ID or Azure.
• Endpoint security, backup products or ticketing systems.
• ERP implementations, transitions or upgrades.
• Construction, manufacturing, production or another operational environment.
• Automation, reporting or digital workflow tools.

MCS Group is a leading professional recruitment services company resourcing for the specialist IT & Digital, Technical & Engineering and Professional Services recruitment markets in Northern Ireland. MCS Group is widely recognised as a genuine market leader in IT & Digital recruitment in Northern Ireland, with an increasing profile in the Technical & Engineering and Professional Services markets.

At MCS we connect people!! We work with the majority of NI’ leadings employers in the sector, from large foreign direct investment (FDI) organisations to successful, locally owned technology firms, connecting talented professional with the best career opportunities.

Our Team

At MCS Group our track record is impressive and through our highly experienced team we offer employers almost 100 years successful delivery experience in specialist disciplines.

Our consultants know the market and speak your language. They will help you cut through the flannel and will work hard to help you achieve your goals, either as candidate seeking a career improvement or an employer seeking talented people.

Ethics & Values

Honesty, trust and confidentiality are the pillars which underpin everything we do. We are known for treating people with respect and will deal with you in a straightforward manner. We are focused on long term wins for our candidates and clients.