Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

$104,000.0 - $124,800.0

Working hours

Regular working hours

Job source

epicplacements.com

Tech stack

Microsoft Windows Active Directory Dynamic Host Configuration Protocol Domain Name System (DNS) Network Troubleshooting TCP/IP Wi-Fi Technology Peripherals Information Technology

Job description

• Provide hands-on Tier 2 support for users, hardware, peripherals, Microsoft 365, and business applications
• Troubleshoot Active Directory, identity, access, and connectivity issues
• Assist with networking issues including LAN/Wi-Fi, TCP/IP, DNS/DHCP, switches, and general connectivity
• Handle escalated technical issues and drive them through resolution
• Support hardware refreshes, imaging, upgrades, and break/fix needs
• Jump into broader IT and infrastructure issues as needed
• Document work clearly and provide a strong onsite customer experience

Requirements

• Strong hands-on Windows and workstation support experience
• Experience with workstation deployments, imaging, hardware, and peripherals
• Solid Active Directory and networking troubleshooting skills
• Broad IT knowledge - comfortable moving between desktop, user, network, and infrastructure issues
• Ability to troubleshoot independently rather than simply escalate problems
• Strong communication and customer-facing skills
• Ability to work onsite in Glendale, Colorado

Benefits & conditions

4-Month Contract-to-Hire

$50-$60/hr W-2

$100K-$120K Conversion Target, This is a 4-month contract-to-hire opportunity paying approximately $50-$60/hour W-2, with a targeted conversion salary of $100,000-$120,000.

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