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Bilingual It Service Lead (German/English) - Hybrid/Remote

rindus Technology S.L
Málaga, Spain
10 days ago
Apply on www.buscojobs.com.es
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German
Job source
www.buscojobs.com.es

Tech stack

Confluence JIRA Servicenow

Job description

Rindus is seeking an experienced IT Service Desk Leader to own and optimize day-to-day support processes, incident management, and knowledge base, driving faster resolutions and reduced workload for technical teams.You will mentor a diverse dispatchers and process specialists, operate in an international setting with Jira Service Management, Confluence, and ServiceNow, and enable self-service while maintaining high CSAT and SLA standards.#J-*****-Ljbffr

Requirements

Rindus is seeking an experienced IT Service Desk Leader to own and optimize day-to-day support processes, incident management, and knowledge base, driving faster resolutions and reduced workload for technical teams.You will mentor a diverse dispatchers and process specialists, operate in an international setting with Jira Service Management, Confluence, and ServiceNow, and enable self-service while maintaining high CSAT and SLA standards. #J-*****-Ljbffr

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.buscojobs.com.es
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

2:33 min

Expanding enterprise search integrations with Jira, Confluence, and GitHub

Prashanth Chandrasekar Prashanth Chandrasekar · World Congress 2024

56 sec

Integrating automated approval workflows into the portal

Markus Eisele Markus Eisele · World Congress 2025

3:05 min

Integrating an assistant application with Jira software

Felix Augenstein · LIVE

52 sec

Balancing remote flexibility across distributed European hubs

Mike Butcher Mike Butcher +1 · World Congress 2024

2:27 min

Establishing a simulated technical environment for the workflow demo

Tobias Dunn-Krahn · LIVE

5:15 min

Managing token consumption and knowledge base context

Simon A.T. Jiménez Simon A.T. Jiménez · Europe 2026 Virtual

Videos

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Applying Agile Principles to Incident Management thumbnail
37:33
LIVE • almost 6 years ago

Applying Agile Principles to Incident Management

Tobias Dunn-Krahn

Improving quality with Agentic AI with Rovo Dev and Xray thumbnail
51:27
Europe 2026 Virtual • 3 months ago

Improving quality with Agentic AI with Rovo Dev and Xray

Sergio Freire

Why Your Next Best Talent Might Not Be in Your Neighborhood thumbnail
39:56
Cappuccino with HR • 5 months ago

Why Your Next Best Talent Might Not Be in Your Neighborhood

Rudi Bauer, Anastasia Pshegodskaya

42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons thumbnail
27:56
World Congress 2025 • about 1 year ago

42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons

Benjamin Wolf, Dr. Gernot Starke

A Founder's Journey : From Startup Chaos to Purposeful Growth thumbnail
36:56
Europe 2026 Virtual • 3 months ago

A Founder's Journey : From Startup Chaos to Purposeful Growth

Ranjit Lopez

Designing UX for SRE Agents in High-Stakes Incidents thumbnail
7:27
World Congress 2026 Europe • 3 months ago

Designing UX for SRE Agents in High-Stakes Incidents

Osmar Matos

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