IT Support Technician Job ID: JP053643

We are looking for an experienced IT Support Technician to join a dynamic IT Care team responsible for delivering high-quality end-user support and contributing to the future workplace environment. The role combines technical support, incident management, hardware and software administration, and continuous service improvement. Key Responsibilities

• Install, configure, maintain, and support end-user hardware, software, and workplace solutions.
• Handle service requests, access management requests, and technical support incidents.
• Diagnose and resolve hardware, software, mobile device, printing, and connectivity issues.
• Log, track, and document incidents and requests through the ITSM platform.
• Analyze support tickets and service metrics to identify recurring issues and improvement opportunities.
• Support user onboarding, equipment deployment, and workplace technology initiatives.
• Collaborate with infrastructure, network, workplace, and service management teams.
• Contribute to process improvements and enhanced user experience.

• Minimum 4 years of experience in an IT Service Desk or IT Support environment.

• Strong knowledge of:

• Windows Operating Systems
• Microsoft 365 / Exchange Online
• Intune / Company Portal
• Active Directory
• ITSM tools and ITIL processes
• Mobile devices (iOS and Android)
• Printing solutions (Canon, UniFlow)
• Networking fundamentals (VLAN, Wi-Fi, connectivity)
• Experience with user support, incident management, and troubleshooting.
• Ability to communicate technical concepts in a user-friendly manner.

Profile

• Customer-oriented with strong communication skills.
• Analytical and proactive problem solver.
• Team player who enjoys sharing knowledge and best practices.
• Organized and detail-oriented.
• Strong focus on service quality and user satisfaction.

Languages

• Dutch: Professional proficiency.
• French: Professional proficiency.
• English: Professional proficiency.

Work Setup

• Full-time assignment.
• Hybrid model with a minimum of 4 days onsite per week.