Service Desk Technician

Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. -Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems. -Utilize: Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems.

Employee Value Proposition (EVP) Long term contract just won the recompete for the next year, very stable, supporting Army Military Intelligence.

1. There is significant promotion and advancement potential within the contract. Before releasing any requirement, they try to promote from within.
2. Working for an enterprise level Government integrator with various contracts all over the country

Education: Associates Degree or 7 years, Bachelors 5+ years -Experience: 5+ years of related experience for Bachelor’s, 7+ years with Associates degree

Technical skills: -Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success. -Knowledge of the principles, methods, and techniques used in network and systems administration and support. -Knowledge of related hardware and software. -Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. -Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts. -Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot). -1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking. -Security clearance level: TS/SCI, Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.