Service Desk Technician

TEKsystems is in search of a junior level service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc. o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests o Provides polite and friendly customer service o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and solutions in incident database tools. o Possesses current working knowledge of computers, printers, laptops, and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers to Frequently Asked Questions or solutions to common problems a

· This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)

· Because an active or interim DoD clearance is required, U.S. Citizenship is required