Junior Help Desk Technician

TEKsystems is seeking Junior Help Desk Technicians to support multiple Department of Defense programs throughout the National Capital Region. These are long-term opportunities supporting mission-critical environments and providing technical assistance to government end users. This position is ideal for candidates with an active Secret clearance, Security+ certification, and early-career IT support experience looking to grow within the cleared IT space.

Responsibilities Provide Tier I technical support for end users in a secure government environment. Troubleshoot hardware, software, printer, and account-related issues. Support Windows-based desktop and laptop environments. Create, document, update, and resolve service desk tickets. Escalate complex issues to senior technical teams as appropriate. Perform password resets and assist with basic Active Directory account administration. Deliver exceptional customer service while supporting mission operations. Maintain accurate documentation of incidents, requests, and resolutions. Support workstation setup, deployment, and user onboarding activities.

Active Secret Clearance. Security+ CE certification or other approved DoD 8570/8140 IAT Level II certification. 2-4 years of Help Desk, Service Desk, or Desktop Support experience. Experience troubleshooting Windows operating systems. Experience using ticketing systems. Strong customer service and communication skills. Ability to work onsite in a secure government environment., Active Directory experience. Experience supporting Department of Defense or federal government customers. Experience with Microsoft 365 technologies. Experience supporting enterprise desktop environments. Familiarity with basic networking concepts and troubleshooting.

Why Join? Long-term government support opportunity. Stable contract with continued growth potential. Opportunity to support mission-critical federal programs. Build experience within the cleared IT space. Exposure to enterprise-level technologies and support environments. Competitive benefits package including medical, dental, vision, and 401(k).