Senior Help Desk Technician

TEKsystems is seeking experienced Senior Help Desk Technicians to support multiple Department of Defense programs throughout the National Capital Region. These positions provide advanced technical support within secure government environments and offer long-term stability with opportunities for continued growth. The successful candidate will have experience supporting enterprise users, troubleshooting complex technical issues, and delivering exceptional customer service in a fast-paced support environment.

Responsibilities Provide Tier I and Tier II technical support for end users. Troubleshoot and resolve hardware, software, operating system, and account access issues. Support Windows desktop and laptop environments. Perform Active Directory account administration, including user account support, password resets, and permissions management. Create, update, and resolve incidents through enterprise ticketing systems. Escalate and coordinate complex technical issues as needed. Support workstation deployments, upgrades, and hardware replacement activities. Document troubleshooting steps, resolutions, and support activities. Maintain a high level of customer service while supporting mission-critical operations. Assist with mentoring and knowledge sharing among support teams.

Active Secret Clearance. Security+ CE certification or another DoD 8570/8140 IAT Level II compliant certification. 5-7 years of Help Desk, Service Desk, Desktop Support, or IT Support experience. Experience supporting Windows operating systems and desktop environments. Active Directory administration experience. Experience working within ticketing systems and support workflows. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Ability to work onsite within secure government environments., Experience supporting Department of Defense or Federal Government customers. Experience with Microsoft 365 environments. Experience with enterprise desktop deployments and support. Familiarity with SCCM, Microsoft Endpoint Manager, or related tools. Knowledge of basic networking concepts and troubleshooting. ITIL experience or familiarity with service management best practices.

Long-term government support opportunities. Stable contract work supporting mission-critical programs. Opportunity to support secure federal environments. Professional growth within the cleared IT community. Exposure to enterprise technologies and large-scale IT operations. Comprehensive benefits package including medical, dental, vision, and 401(k).