IT Service Desk Analyst

You will be joining an established IT service desk where you will be first point of contact for technical support, providing 1st/2nd line resolution of hardware/software and network related issues as well as undertaking user administration and access related tasks.

• Previous experience working on an IT Service Desk in an ITIL environment
• Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration
• Experience of Adobe and Antivirus software
• Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.)
• Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols
• Basic networking skills e.g. LAN/WAN/VPN support
• Experience working in a high call volume environment.
• Motivated individual with a positive ‘can do’ attitude.
• Great team player
• Good analytical, problem solving and communication skills
• Works well under pressure and can multi-task
• The ideal candidate will also hold a full clean driving licence as travel between group sites may be required.