Desktop Support Technician

We are seeking a customer-focused Desktop Support Technician to join a growing enterprise IT support team. This role is responsible for providing hands-on deskside support, troubleshooting hardware and software issues, deploying new equipment, supporting mobile devices, and delivering an exceptional end-user experience.

This is an excellent opportunity for an IT professional who enjoys working directly with users, solving technical issues, and supporting a dynamic corporate environment.

Responsibilities

• Provide onsite deskside support for Windows 10 and Windows 11 systems
• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals
• Perform PC installations, moves, adds, and changes (IMAC activities)
• Image, configure, deploy, and replace workstation devices
• Support Microsoft Office 365 applications including Outlook, Word, Excel, and PowerPoint
• Troubleshoot printing, connectivity, and peripheral device issues
• Support and configure iOS and Android mobile devices
• Assist users with email, VPN, wireless networking, and application-related issues
• Maintain accurate documentation and ticket updates within IT service management tools
• Perform asset management activities including tagging, inventory tracking, recovery, and disposal
• Provide walk-up technical support and maintain high levels of customer satisfaction
• Follow established IT support processes and best practices, Apple IOS Operations Leadership Communication Microsoft 365 Microsoft Excel Problem Solving Desktop Support Customer Service Asset Management Deskside Support Technical Issues Microsoft Outlook Technical Support Wireless Networks Business Valuation Microsoft Windows 10 Smartphone Operation IT Service Management Full Stack Development Wireless Communications Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

Apple IOS Operations Leadership Communication Microsoft 365 Microsoft Excel Problem Solving Desktop Support Customer Service Asset Management Deskside Support Technical Issues Microsoft Outlook Technical Support Wireless Networks Business Valuation Microsoft Windows 10 Smartphone Operation IT Service Management Full Stack Development Wireless Communications Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Troubleshooting (Problem Solving), * 2+ years of desktop or deskside support experience in a corporate environment

• Experience supporting Windows 10 and/or Windows 11
• Strong hardware troubleshooting and break/fix experience
• Experience imaging and deploying desktop and laptop systems
• Experience supporting Microsoft Office 365 applications
• Ability to troubleshoot basic networking issues, including VPN, wireless connectivity, and network adapters
• Experience supporting mobile devices including iPhone and Android
• Experience working with IT ticketing systems
• Strong communication, customer service, and problem-solving skills
• Ability to work independently while also collaborating within a team environment

Preferred Qualifications

• Enterprise-level desktop support experience
• Experience with asset management and inventory control
• Tech Bar or walk-up support experience
• Familiarity with IT service management practices, We’re looking for a technician who combines strong technical troubleshooting abilities with outstanding customer service skills. Successful candidates will be patient, professional, and comfortable supporting users with varying levels of technical knowledge while providing a high-quality support experience., * Windows 10/11
• Desktop Support
• Deskside Support
• Office 365
• Outlook
• Hardware Break/Fix
• PC Imaging & Deployment
• Mobile Device Support (iOS/Android)
• VPN & Wireless Troubleshooting, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.