IT Support Specialist

The IT Support Specialist provides advanced technical support and independently resolves a broad range of escalated IT incidents. This role serves as an escalation point for junior support analysts, contributes to knowledge management initiatives, supports process improvement efforts, and delivers high-quality end-user support across enterprise technology environments., * Provide support for escalated incidents requiring advanced troubleshooting and root cause analysis across desktop, application, network, and Microsoft 365 environments.

• Independently diagnose and resolve complex technical issues utilizing elevated administrative permissions when required.
• Serve as an escalation point for support personnel by providing technical guidance, mentorship, and knowledge transfer.
• Administer and support Microsoft 365 technologies including:
• Exchange Online
• Microsoft Teams
• OneDrive
• SharePoint Online
• User account administration
• Licensing management
• Support identity and access management (IAM) processes including:
• User provisioning and deprovisioning
• Role-based access control
• Group management
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Access troubleshooting
• Administer and troubleshoot:
• Active Directory
• Microsoft Entra ID (Azure AD)
• Okta
• Group Policy
• User permissions
• Authentication issues
• Windows operating systems
• Manage endpoint lifecycle activities including:
• Device provisioning
• Deployment
• Configuration management
• Software distribution
• Compliance enforcement
• Hardware and software troubleshooting
• Utilize Microsoft Intune, Windows Autopilot, and JAMF to support endpoint management and device administration.
• Support enterprise hardware and software deployments while adhering to security and configuration standards.
• Own communication and coordination of incidents through resolution, ensuring consistent stakeholder updates.
• Participate in root cause analysis activities and contribute to continuous service improvement initiatives.
• Develop and maintain knowledge base documentation, support procedures, and technical articles.
• Collaborate with cross-functional IT teams to maintain consistent support standards, processes, and service delivery., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Support Administrator (Service Desk/Desktop Support) TEKsystems

Chicago, IL*Hybrid

Okta JIRA Jamf Mac OS Apple IOS Operations ServiceNow Communication Microsoft 365 Desktop Support Customer Service Asset Management Technical Acumen Technical Issues Operating Systems Help Desk Support User Provisioning Device Management Video Conferencing Business Valuation Endpoint Management Endpoint Engineering Information Technology Full Stack Development Collaborative Software Artificial Intelligence Technical Documentation Infrastructure Security Business Transformation Android (Operating System) Verbal Communication Skills Identity Management Systems Troubleshooting (Problem Solving) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software) +0

Google IT Support It Support Specialist TEKsystems

Chicago, IL*Remote

Scripting Operations Management Automation Microsoft 365 Authentications Active Directory Technical Issues Operating Systems Business Valuation Service Management Workflow Management Process Improvement Endpoint Management Single Sign-On (SSO) Lifecycle Management System Implementation Optimization Software Full Stack Development Collaborative Software Artificial Intelligence Business Transformation End-User Training And Support Identity And Access Management Enterprise Application Software Troubleshooting (Problem Solving) +0

Operations Management Automation Mentorship Coordinating Group Policy Communication Microsoft 365 Microsoft Azure Microsoft Teams Active Directory Technical Issues User Provisioning Business Valuation Service Management Technical Projects Root Cause Analysis Process Improvement Service Improvement Endpoint Management Knowledge Management Microsoft SharePoint Single Sign-On (SSO) Microsoft Windows 10 Full Stack Development Azure Active Directory Business Transformation Office 365 Exchange Online Multi-Factor Authentication Service Improvement Planning End-User Training And Support Identity And Access Management Troubleshooting (Problem Solving) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), The ideal candidate possesses strong troubleshooting skills across desktop, Microsoft 365, identity management, endpoint management, and enterprise support technologies, with the ability to drive issues through to full resolution while maintaining a high level of customer service., * Help Desk Support

• Desktop Support
• Technical Troubleshooting
• Active Directory Administration
• Microsoft 365 Administration
• Office 365 Support
• Hardware Support
• Windows 10/11 Support, * Experience supporting and administering:
• Microsoft 365
• Active Directory
• Microsoft Entra ID (Azure AD)
• Okta
• Microsoft Intune
• Windows Autopilot
• JAMF
• Windows Operating Systems
• Strong understanding of:
• Identity Lifecycle Management
• Endpoint Management
• Enterprise Support Operations
• Experience working in ITIL-based service management environments.
• Ability to independently troubleshoot and resolve complex technical issues.
• Experience managing enterprise device deployments and modern endpoint management solutions.
• Knowledge of security, compliance, and endpoint management best practices.
• Experience leading small technical projects, initiatives, or process improvements.
• Experience with automation and scripting tools.
• Relevant certifications preferred:
• Microsoft 365 Fundamentals
• Microsoft Azure Fundamentals
• JAMF Certification
• ITIL v4 Foundation, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Management Warehousing Device Setup Communication Detail Oriented Problem Solving Customer Service Microsoft Office Asset Management Inventory Control Business Valuation Inventory Management Organizational Skills Full Stack Development Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.