Principal Backend Engineer, Conversational AI

As a Principal Software Engineer on the Conversational AI team at Trellis, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You’ll architect and build intelligent systems that power natural, engaging conversations between users and our platform. Working closely with cross-functional partners, you’ll transform high-level product initiatives into scalable, well-tested technical solutions.

You’ll lead the way on complex projects by defining scope, setting technical direction, and mentoring teammates along the way. You’ll guide the team through tough challenges, offer thoughtful code reviews, and contribute to a culture of continuous learning and collaboration. Whether you’re onboarding new teammates or refining our LLM-driven infrastructure, you’ll be a key force behind our AI innovation.

You will report directly to John Hartley, Head of Conversational AI Engineering. What You’ll Do

• Guide your team in delivering high quality, well tested technical solutions providing technical and project oversight
• Lead by example through the quality of your code and your approach to your work
• Own projects through the entire software development lifecycle - from planning and development to validation, iteration, and maintenance
• Translate conceptual work into well-crafted tech plans for review by technical leadership and key stakeholders
• Leverage your understanding of the business and engineering strategies to design experiments and high-value projects that impact the work your team is doing
• Expertly navigate complex systems and domains to identify key challenges and create plans to address them
• Own system quality and hold your team members accountable through constructive and actionable feedback
• Level up the team through code review feedback and knowledge sharing sessions
• Assist in the onboarding of new engineering hires, Lead the architecture and implementation of scalable conversational AI systems and backend services. Own projects from ideation through execution, shape the engineering roadmap, design RESTful APIs and business logic, integrate external partners, evaluate ML-driven results, and optimize platform scalability. The role also includes technical leadership, mentoring, code reviews, cross-functional collaboration, and product-focused decision-making. Top Skills: BigQueryDatarobotGCPLlmsLookerNode.jsRestful ApisTypescript Rapid7

Sales Development Representative

14 Minutes Ago Remote or Hybrid Entry level Entry level Artificial Intelligence * Cloud * Information Technology * Sales * Security * Software * Cybersecurity Generates and qualifies enterprise and mid-market sales leads through outbound and inbound prospecting. The representative manages prospect portfolios in Salesforce, executes email, phone, and LinkedIn campaigns, maintains activity KPIs, develops qualified opportunities with Account Executives, and partners with Marketing. The role requires consultative communication, resilience, customer focus, and familiarity with SaaS and cybersecurity solutions. Top Skills: CybersecurityGongLeadiqLinkedin Sales NavigatorSaaSSalesforceSalesloft Rapid7

• 5+ years’ experience developing software in a production environment
• 2+ years’ experience in a senior engineer role
• Production experience with Node.js and Typescript
• Proven experience working in backend systems, designing RESTful APIs and codifying business logic on top of data stores
• Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents
• Experience in product development where you were a key decision maker
• Deep expertise in system architecture and design
• Proven success in operational excellence
• Cross-functional leadership and collaboration experience
• Familiarity with cloud environments, especially the Google Cloud stack

Who You Are

• Meticulous: You pay attention to detail and take pride in what you deliver
• Articulate: You succinctly and effectively communicate verbal and written technical and non-technical ideas and topics
• Kind, not (just) nice: You provide tough feedback in a clear and concise manner that does not diminish or belittle the recipient
• Opinionated: You bring strong opinions to discussions but are willing to change your mind when presented with new or better information
• Product-minded: You focus on the “why” just as much as the “what” or “how”
• Collaborative: You work within your team and cross-functionally to build consensus and achieve results
• Autonomous: You are self-motivated, able to hold yourself accountable, and can generate high-value work with little direct supervision

Architect and build backend systems powering conversational AI experiences. Lead complex projects across the software development lifecycle, define technical direction, design scalable solutions, and ensure system quality. Mentor engineers through code reviews, knowledge sharing, and onboarding while collaborating cross-functionally on product strategy, experiments, and high-value initiatives. Develop LLM-driven infrastructure and maintain operational excellence across production systems. The summary above was generated by AI About Trellis

Trellis is rewriting the insurance experience from the inside out. We’re the tech company behind Savvy, our licensed insurance agency, and we’re bringing clarity and ease to a space known for… the opposite. With powerful tools, clean design, and a customer-first mindset, we’re making insurance shopping refreshingly effortless.

We’re a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures. As a remote-first team, we move quickly, experiment boldly, and build with intention.

If you’re craving meaningful impact, energized by ambiguity, and are ready to build alongside exceptional teammates, you’re going to love doing your best work at Trellis., Why Trellis? Because you deserve a career that’s exciting, meaningful, and surrounded by people who lift you up.

We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. What sets Trellis apart:

A transparent, collaborative culture where ideas win, not titles Big opportunities to take ownership and chart your growth Competitive compensation (75th+ percentile) Fully remote across the US & Canada Quarterly virtual and/or in-person events that keep us connected Plus, the benefits are built to support your whole life:

Flexible vacation (yes, actually flexible) Health insurance starts day one

Wellness programming, because balance matters 401(k) and HSA contributions, FSAs, bonuses & equity opportunities Paid parental leave

If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries, 14 Minutes Ago Remote or Hybrid 135K-183K Annually Senior level 135K-183K Annually Senior level Artificial Intelligence * Cloud * Information Technology * Sales * Security * Software * Cybersecurity Own the vision, roadmap, and end-to-end delivery of Exposure Management product capabilities. Translate customer and technical requirements into prioritized specifications, guide features from discovery through launch and sunset, and drive measurable business outcomes. Partner cross-functionally with engineering, UX, go-to-market, customer success, and threat research teams. Engage customers, secure leadership alignment, make data-informed decisions, and mentor product team members. Top Skills: Attack Surface Management PlatformsB2B SaasRisk-Based PrioritizationVulnerability Management Platforms

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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