IT Service Delivery Engineer

We are seeking an IT Onsite Support Engineer to provide high-quality IT support in a fast-paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader - Belgium. The primary workplace will be in Wilrijk, but occasional trips to other Atlas Copco locations should be expected. The successful candidate will also be a part of the after-hours support team, responsible for providing both remote and onsite support on an on-call basis. Below are the tasks that are expected to be performed:

• provide full onsite/desk side support to end users for all their IT issues, service/change requests
• image , deploy , upgrade and refresh PCs and manage assets
• administrate and solve incidents assigned to the local on-site support
• participate in delivery of projects requiring local representation in BeNe subregion
• manage small to medium size local projects
• Collaborate with our specialist teams for network, server, telephony infrastructure and others
• advise customers and users on their IT needs and best practices
• establish and maintain strong relationships with local business
• take ownership to increase knowledge in new and existing software platforms used by your end users (example Office 365 tools, AI)
• provide local subject matter expertise regarding processes, technology, organisation and business
• continuous development and improvement of On-Site Support service delivery
• continuous focus on customer satisfaction, compliance and standards
• work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• team up with your peers at other locations in case of cross functional support is requiredAdministrative follow-up on daily operations & projects (ticket handling) to ensure reportability

Do you have experience in Windows?, * 3 to 5 years experience of successfully delivering IT services is a plus.

• Experience in the ServiceNow tool is a plus.

Knowledge requirements

• Strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11, Linux OS
• Strong knowledge of Microsoft products
• Good base knowledge of network infrastructure
• Basic knowledge of cloud, AI and other recent technologies
• Good overall understanding of IT service delivery in a dynamic environment

Educational requirements

• Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
• Fluency in Dutch and English, spoken and written is a must. French is a plus.

Personality requirements

• A driven mindset, eager to learn and adopt new changes
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodical and structured achiever who can plan, organise, prioritise, assess, adapt and deliver the promiseA resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency

In return, we offer you

• A chance to join a highly successful innovation leader, providing solutions that drive society forward.
• A friendly, caring atmosphere.
• A culture known for respectful interaction, ethical behavior and integrity.
• Plenty of opportunities to grow and develop in a global context.