IT Lead Specialist - Enterprise Infrastructure Intelligence / ThousandEyes

Serve as the ThousandEyes specialist responsible for governing end-to-end visibility across user, branch, data center, WAN, internet, cloud, and SaaS service paths., * Deploy and manage enterprise, endpoint, cloud, and other applicable agents.

• Design tests for SaaS applications, internet paths, DNS, routing, HTTP, network connectivity, and digital experience.
• Map critical business-service paths and external dependencies.
• Establish test frequency, retention, alerting, coverage, and naming standards.
• Identify ISP, internet, cloud-provider, SaaS, DNS, BGP, WAN, and last-mile risks.
• Correlate ThousandEyes findings with SolarWinds infrastructure events.
• Distinguish internal failures from external-provider and internet-service degradation.
• Build executive and operational views of digital-service availability and user experience.
• Integrate ThousandEyes with ServiceNow, collaboration platforms, SolarWinds, and the EII analytical plane.
• Support incident investigations with evidence of when, where, and how a service path degraded.
• Baseline critical applications, business locations, cloud services, and acquired-company environments.
• Optimize agent placement, test coverage, licensing, and data quality.

Principal outputs:

• Digital-experience dashboards
• Internet and SaaS dependency views
• End-to-end service-path analysis
• Location and user-experience baselines
• External-provider performance evidence
• Coverage and data-quality scorecards
• M&A connectivity and digital-experience assessments

• Demonstrated experience administering Cisco ThousandEyes or a comparable digital experience monitoring platform.
• Strong knowledge of TCP/IP, DNS, BGP, routing, WAN, SD-WAN, HTTP, SaaS, cloud, and internet service delivery.
• Experience deploying and managing enterprise, endpoint, and cloud agents and designing synthetic tests.
• Ability to analyze end-to-end service paths, distinguish internal from external degradation, and support incident investigations.
• Ability to communicate technical findings through operational and executive-level reporting.

Preferred Skills:

• Cisco ThousandEyes Enterprise Agents, Endpoint Agents, Cloud Agents, Internet Insights, and alerting.
• Cisco networking, SD-WAN, network path analysis, synthetic monitoring, and digital experience monitoring.
• ServiceNow, CMDB, SolarWinds, APIs, collaboration-platform integrations, and automation.
• Azure, AWS, SaaS dependency mapping, AIOps concepts, and M&A environment baselining.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go