User Experience (UX) Designer

LMI is seeking an experienced User Experience (UX) Designer to join a project supporting a Defense Agency’s personnel process modernization and technical talent acquisition efforts. The ideal candidate will leverage human-centered design and service design methodologies to analyze and improve HR services across organizational and system boundaries. Working within a cross-functional team, the UX Designer will utilize LMI’s Magnify framework to assess current user experiences, synthesize findings, envision future service improvements, and inform implementation strategies. This role demands a skilled researcher and facilitator capable of translating complex personnel workflows and stakeholder needs into clear, validated, and actionable service enhancements. The position requires an active Secret clearance and offers an opportunity to contribute to impactful government modernization initiatives, improving the experience for employees, applicants, supervisors, and senior stakeholders alike., * Plan and execute comprehensive user research through interviews, contextual inquiries, observations, workshops, surveys, document reviews, and analysis of operational data.

• Identify key stakeholder groups and develop research-based personas representing diverse users such as applicants, employees, supervisors, hiring managers, process owners, and leadership.
• Map end-to-end personnel and recruiting journeys, capturing touchpoints, handoffs, systems, decision points, delays, rework loops, and pain points.
• Create detailed service blueprints and workflow maps that connect user experiences to supporting processes, policies, roles, data, and technologies.
• Synthesize research findings into themes, opportunity areas, root-cause analyses, and validated problem statements to inform service improvements.
• Facilitate co-design sessions with HR stakeholders and mission organizations to develop practical future-state workflows and service concepts.
• Design wireframes, prototypes, and other artifacts at appropriate fidelity levels to test concepts and support stakeholder decision-making.
• Conduct concept validation and usability testing, document findings, and refine designs based on user feedback and operational constraints.
• Partner with Technical Talent Acquisition and Workforce Management teams to evaluate candidate and hiring-manager experiences and identify opportunities for service enhancement.
• Collaborate with Product Owners and Visual Designers to translate research insights into prioritized backlog items, roadmaps, decision products, and implementation recommendations.
• Maintain organized documentation of research plans, findings, notes, repositories, and design rationales, ensuring confidentiality of sensitive personnel information.
• Effectively communicate research insights and recommendations to operational teams, technical stakeholders, and senior leadership through clear reports, presentations, and visualizations.

• Bachelor’s degree in human-centered design, human-computer interaction, service design, design research, psychology, anthropology, information science, or a related field, with at least five years of relevant professional experience. Additional relevant experience may be considered in lieu of a degree.
• Proven experience conducting user research and applying human-centered or service design methods in complex organizational environments.
• Experience developing personas, journey maps, workflow maps, service blueprints, wireframes, prototypes, and research synthesis products.
• Ability to plan and facilitate interviews, workshops, co-design sessions, usability tests, and stakeholder reviews.
• Strong analytical skills to interpret qualitative and quantitative data, identify root causes, and develop actionable recommendations.
• Experience collaborating with cross-functional teams including product owners, visual designers, subject matter experts, and senior stakeholders.
• Proficiency with collaborative research and design tools such as Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms.
• Excellent written, verbal, visual communication, facilitation, and client engagement skills, with the ability to communicate complex ideas to technical and non-technical audiences.
• Ability to work independently, manage multiple activities, and adapt to changing priorities within a mission-focused environment.
• U.S. citizenship and the ability to meet government security, suitability, and system-access requirements.
• Active SECRET clearance.

• Competitive salary range of $100,000 to $140,000, commensurate with experience and qualifications.
• Comprehensive health, dental, and vision insurance plans.
• Retirement plan options with employer contributions.
• Paid time off and holidays to support work-life balance.
• Opportunities for professional development and certification support.
• Flexible remote work arrangements within the US-Remote location.
• Collaborative and mission-driven work environment focused on impactful government modernization projects.

Equal Opportunity

LMI is a forward-thinking digital solutions provider dedicated to accelerating government impact through innovation and rapid deployment. Headquartered in Tysons, Virginia, LMI specializes in delivering commercial-grade platforms and mission-ready artificial intelligence to federal agencies at a pace that matches commercial industry standards. The company invests heavily in emerging technologies and prototypes to stay ahead of evolving needs, ensuring that government organizations can adapt swiftly to changing landscapes. With a strategic focus on agility and collaboration, LMI serves sectors including defense, space, healthcare, and energy, helping agencies navigate complex challenges and outpace change. Its proven expertise in federal deployment, combined with strategic relationships and innovative solutions, positions LMI as a trusted partner committed to delivering impactful results that strengthen missions and create lasting value.