TELECOMMUTE ServiceNow Platform Administrator

* Provide primary operational support for the ServiceNow platform * Monitor platform performance, stability, and overall operational readiness * Support upgrade preparation, environment validation, and post-upgrade stabilization * Manage administrative permissions, developer access, and environment-related requests * Track platform defects, problem records, support cases, and remediation plans through resolution

Experience with ServiceNow system administration and platform operations * Experience with ServiceNow modules and capabilities including ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer * Experience with ServiceNow platform upgrades and release management * Strong understanding of Incident, Problem, Change, and Knowledge Management processes * Experience with ServiceNow instance cloning and environment management * Experience administering ServiceNow integrations and plugins * Experience providing operational support and working with vendors * Knowledge of performance monitoring and platform governance * Strong troubleshooting, communication, and stakeholder management skills