IT Specialist

• Provide technical support for issues involving Microsoft’s core business applications and virtual environments built on Microsoft and VMware technologies.
• Support Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, and other related systems.
• Install, configure, troubleshoot, and maintain computer hardware, peripherals, software, and related technology.
• Implement and provide ongoing support for disaster recovery solutions.
• Provide technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and network security.
• Implement and support remote-access solutions, including VPN and Terminal Services.
• Conduct system reviews and provide recommendations for improvements or enhancements.
• Maintain accurate system documentation and technical records.
• Communicate with customers regarding technical issues, including providing updates on incident progress and notifying customers of impending changes or scheduled outages.
• Travel to client locations as needed to provide hands-on technical support.
• Perform other duties related to the position as assigned.

• Associate degree in Computer Science, Information Technology, or a related field.
• At least one year of IT experience.
• Valid driver’s license, as driving is an essential function of the position.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently while effectively managing technical issues and customer needs.

Preferred:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Five or more years of IT experience.
• Experience supporting Microsoft and VMware environments.
• Experience with network infrastructure, remote-access solutions, disaster recovery, and Microsoft server technologies.

Work Environment & Travel This position involves both remote technical support and hands-on support at client locations. Regular travel may be required to meet client needs, making a valid driver’s license an essential qualification for the position.

Benefits Reach Solutions, Inc. offers a benefits package that includes:

• Medical Insurance
• Dental Insurance
• Paid Time Off
• Life Insurance
• Disability Insurance
• Retirement Plan
• 401(k)