Cisco UC Architect

Insight Global is seeking a Cisco UC Engineer for a top enterprise technology client. This consultant will play a critical role in a large-scale Cisco Unified Communications modernization initiative, supporting the upgrade and migration of Cisco UC infrastructure including CUCM, Unity Connection, and Cisco Emergency Responder. The ideal candidate will have extensive hands-on experience with enterprise voice environments, VMware deployments, Cisco UCS infrastructure, and UC application administration. This engineer will lead upgrade activities, perform system validation and testing, support production cutovers, and provide post-go-live support while ensuring minimal impact to business operations. This is an excellent opportunity to work on a highly visible UC transformation project within a complex enterprise environment.

Day-to-Day:

Assess and validate existing Cisco UC environments and infrastructure requirements

Analyze assessment results and identify prerequisites for deployment

Create migration, upgrade, and technical documentation

Collaborate with infrastructure, networking, and operations teams

Provision and configure Cisco UCS servers in VMware environments

Deploy and configure VMware virtual machines supporting UC applications

Perform server BIOS and infrastructure updates

Validate network and UCS connectivity

Execute CUCM backup and recovery procedures

Perform CUCM 14.x to 15.x upgrades

Install and configure CUCM, Unity Connection, and CER

Upgrade Cisco IP Phone firmware and Voice Gateway IOS firmware

Configure UC applications according to Cisco best practices

Conduct system testing, validation, and performance checks

Support User Acceptance Testing (UAT)

Lead production cutovers and go-live activities

Troubleshoot post-implementation issues

Provide hypercare and production support after deployment

Create operational documentation and perform knowledge transfer to support teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5+ years of hands-on Cisco Unified Communications (UC) experience

Experience administering and upgrading Cisco Unified Communications Manager (CUCM)

Experience supporting CUCM 12.x, 14.x, and/or 15.x environments

Strong knowledge of Cisco Unity Connection

Strong knowledge of Cisco Emergency Responder (CER)

Experience with Cisco Voice Gateways

Strong understanding of Cisco IP Telephony

Experience with SIP and VoIP technologies

Experience performing enterprise UC migrations and upgrades

Hands-on experience with VMware vSphere environments

Experience with CUCM backup, restoration, and disaster recovery procedures

Strong troubleshooting and root-cause analysis skills

Ability to support production cutovers and after-hours maintenance activities Cisco CCNP Collaboration certification or equivalent

Experience with Cisco UCS infrastructure

Experience upgrading large-scale UC environments supporting 7,500 to 40,000+ users

Experience with enterprise voice modernization initiatives

Knowledge of Cisco Contact Center solutions

Experience with Cisco Expressway

Experience with Webex Calling solutions

Experience with UCS C240 Servers