IT Support Technician

On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues, + Monitor and support 250+ store location networks consisting of routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices

• Monitor, triage, escalate, and resolve IT support tickets
• Onsite setup and troubleshooting of corporate laptops and desktops
• Onsite and remote deployment, disassembly, and troubleshooting of store networks (routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices)
• Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)

• Coordinate with other departments and ISP’s in resolving store connectivity issues

• Desired Certifications (one or more): *

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• Fortinet NSE

• 1-3 years of experience in: IT Support
• Advanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, and Information Security
• Intermediate knowledge in supporting: Active Directory and Computer Imaging
• Intermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IP
• Organized and capable of multitasking in a fast paced, team driven environment
• Excellent customer service and communication skills
• Ability to handle 24/7 on-call rotational duty
• Ability to travel by road and air

Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.